<p>Apply</p> <p>Job Type</p> <p>Full-time</p> <p>Description</p> <ul> <li>Performs helpdesk support for EGT and our contracted MSP clients </li><li>First point of escalation for IT Services Engineers </li><li>Monitors critical systems (e.g. VM Hosts, Datto, AWS, N-Able, etc.) to proactively troubleshoot any issues and ensure the company and its intellectual property is always protected </li><li>Assists with configuration and setup of networks for contracted clients </li><li>Maintains and monitors all devices for both EGT and MSP clients </li><li>As needed, conducts on-site support for MSP clients for both network and computer issues </li><li>Performs analysis and assessment of client networks to assist in evaluating end user needs and recommending appropriate hardware and software solutions </li><li>Sets up new PCs for company staff and MSP clients, including configuration of needed software and drivers </li><li>Helps administer various information systems (Office 365, Jive, KnowBe4, N-Able, etc.) </li><li>Maintains and repairs network related equipment (e.g. routers, firewalls, switches) and peripheral devices </li><li>Configures LAN/WAN/VLANS and manages network security to maintain privacy and protection from attack </li><li>Performs regular upgrades to ensure systems remain current / patched </li><li>Troubleshoots system failures and provide solutions to restore functionality </li></ul> <p>Requirements</p> <ul> <li>2+ years experience with computer systems, hardware, software, and networking </li><li>High school education required, college degree in computer science or application field preferred </li><li>Technical and security certifications preferred </li><li>Customer service/help desk experience </li><li>Able to communicate clearly and effectively with team members as well as clients of varying technical skill levels </li><li>Strong problem solving/analytical skills </li><li>Organized and attentive to detail </li></ul> <p>Salary Description</p> <p>60,000 - 70,000</p>