<p>Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as are St. Petersburg, FL</p> <p>About the opportunity</p> <p>Dayforce is seeking a strategic and experienced Senior Manager to lead our Managed Garnishments team. In this role, you will oversee the end-to-end garnishment process, ensuring compliance with federal and state regulations, optimizing operational efficiency, and driving team performance. You will work closely with internal stakeholders, clients, and third-party agencies to resolve complex garnishment matters, manage risk, and deliver high-quality service. This position requires a strong background in garnishment processing, leadership capabilities, and a passion for building scalable solutions in a fast-paced environment.</p> <p>Our Ideal candidate has experience with:</p> <ul> <li>Cultivating highly motivated and engaged service teams, performance management, skill development, coaching and mentoring </li><li>Clear attributes for teamwork, empowerment, and collaboration efforts, ensuring effective processes are in place to allow teams to deliver world-class solutions and services to our customers </li><li>Providing direction and recommendations to customers and internal partners, developing, and improving operational strategy by working closely with all relevant stakeholders </li><li>Effectively leads change initiatives, that align with overall business direction and functional goals </li><li>Providing advice and guidance for resolving customer issues and is an escalation point for customer concerns </li></ul> <p>This is a high-impact opportunity for a dynamic leader to influence policy, shape team culture, and contribute to the long-term success of our garnishment services.</p> <p>What you'll get to do</p> <ul> <li>Confidently present and communicate key metrics and outcomes to senior leadership, offering insight into team performance and strategic alignment. </li><li>Conduct in-depth data analysis and provide actionable recommendations to support critical decision-making at the senior management level. </li><li>Lead, inspire, and mentor a team of Capacity Planning and Forecasting, fostering a culture of growth, collaboration, and accountability. </li><li>Drive the standardization of garnishment processes across clients to ensure service delivery is consistent, scalable, and high-quality. </li><li>Own team performance outcomes by ensuring effective resource allocation and achievement of established service levels, quality standards, and KPIs. </li><li>Manage the full employee lifecycle including recruiting, hiring, onboarding, and ongoing development. </li><li>Equip your team with the tools, training, and support needed to execute their roles effectively and grow in their careers. </li><li>Champion and contribute to cross-functional projects that support strategic initiatives beyond the immediate team. </li><li>Lead the design and implementation of internal controls to enhance process efficiency and operational excellence. </li><li>Oversee the performance management process, including setting clear goals, conducting regular reviews, and providing year-end evaluations. </li><li>Develop and maintain core metrics, ensuring timely delivery of weekly, monthly, and quarterly reporting. </li></ul> <p>Skills and experience we value</p> <ul> <li>Familiarity with the Managed Dayforce solution and service model is a valuable advantage. </li><li>A minimum of 5 years of people leadership experience, with a demonstrated ability to drive change, build resilient teams, and lead through transformation. </li><li>Strong problem-solving skills with the ability to remain focused, solution-oriented, and optimistic in high-pressure situations. </li><li>Exceptional analytical thinking, capable of breaking down complex business challenges and identifying actionable solutions. </li><li>A proven track record of successfully leading and delivering high-impact, business-critical initiatives. </li><li>Strategic mindset with the ability to see the big picture, connect the dots, and recommend practical, scalable solutions. </li><li>Experience with process engineering and optimization, focused on driving efficiencies and improving service delivery. </li><li>Comfortable preparing and presenting insights and recommendations to executive leadership and key clients. </li><li>Committed to identifying and nurturing talent while building a culture of accountability, growth, and recognition. </li><li>Strong relationship-building skills with both internal stakeholders and external partners. </li><li>Outstanding communication skills, both verbal and written, with the ability to clearly articulate complex information. </li><li>Highly adaptable and effective in fast-paced, deadline-driven environments, with a commitment to delivering results under pressure. </li><li>Able to manage competing priorities, handle unexpected deadlines, and engage with challenging stakeholders when necessary. </li><li>Bachelor's degree preferred, or equivalent combination of education and relevant work experience. </li></ul>