<p>Benefits:</p> <ul> <li>401(k) </li><li>401(k) matching </li><li>Free food & snacks </li><li>Health insurance </li><li>Opportunity for advancement </li><li>Paid time off </li><li>Training & development </li><li>Vision insurance </li></ul> <p>Why join us?</p> <p>At Benjamin Franklin Plumbing of Ann Arbor, we are building a customer-focused plumbing service company. We pride ourselves on fostering a work environment that values and appreciates the skills and dedication of our team members. As a local company committed to excellence, we provide a platform for growth, learning, and professional achievement.</p> <p>When you join us, you'll become part of a close-knit team where collaboration is encouraged, and your contributions are recognized. We believe in investing in our employees, offering ongoing training opportunities to enhance your expertise and advance your career.</p> <p>We are quickly expanding within the Ann Arbor area, providing many opportunities for career advancement within our organization!</p> <p>Salary</p> <ul> <li>$35,000 to $50,000 based on experience </li></ul> <p>Responsibilities</p> <ul> <li>Respond to inbound phone calls with empathy, clarity, and care </li><li>Guide customers through our core service offerings, manage scheduling & dispatch, and address any questions that arise during the initial booking or follow-up process </li><li>Effectively manage the dispatch board </li><li>Troubleshoot and resolve issues quickly while creating a great customer experience </li><li>Maintain accurate documentation and follow-up and assist with building out our CRM (Service Titan) </li><li>Help reduce repeat issues by flagging patterns and suggesting improvements </li><li>Available Monday to Friday for 8am-5pm shifts. </li></ul> <p>Benefits</p> <ul> <li>401K with a 3.5% employer match </li><li>Employer subsidized premium health, vision, and dental insurance for you and your dependents </li><li>Generous paid time off (10 flexible days + national holidays every year) </li><li>Ongoing training and opportunities for advancement </li><li>Fully stocked pantry and fridge </li></ul> <p>Minimum Requirements</p> <ul> <li>High school degree </li></ul>