<p>Description</p> <p>Position Overview:</p> <p>Under the direction of the Project Manager, the Project Support Agent assists the Key Accounts Project Coordinator, by handling a high volume of project tasks with efficiency and accuracy. This is a non-supervisory position.</p> <p>Responsibilities:</p> <p>Provide Outstanding Service to Dealers, Consumers, and Service Providers:</p> <ul> <li>Maintain good attendance and adherence to schedule </li><li>Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of support </li><li>Support multiple queues </li><li>Follow posted protocols and service bulletins to properly execute project tasks </li><li>Create parts orders and dispatch service technicians </li><li>Document and maintain comprehensive customer and project case records </li><li>Efficiently utilize tools and resources </li><li>Promote a positive and collaborative team atmosphere with co-workers </li><li>Execute project tasks with efficiency and accuracy </li><li>Complete all required training and ongoing education </li><li>Other duties as assigned </li></ul> <p>Requirements</p> <p>Education:</p> <ul> <li>Minimum high school diploma or equivalent required </li></ul> <p>Experience:</p> <ul> <li>Demonstrated customer service experience required </li><li>Minimum of 1 year call center experience preferred </li></ul> <p>Other Requirements:</p> <ul> <li>Working knowledge and experience with Microsoft Office suite or comparable software </li><li>Excellent written and verbal communication skills </li><li>Think critically to analyze and solve problems </li></ul> <p>Benefits:</p> <p>We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:</p> <ul> <li>Health & Dental Insurance </li><li>Company paid Life Insurance </li><li>401(k) </li><li>Paid Time Off benefits </li><li>Product discounts </li><li>Wellness programs </li></ul> <p>EOE/M/W/Vet/Disability</p> <p>#ZR</p>