<p>Customer Service Rep I</p> <p>Full-time</p> <p>Shift: 8:00 am to 8:00 pm (Shift bidding process based on seniority)</p> <p>Grand Rapids, MI</p> <p>Assessment required- Customer Service Rep</p> <p>Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Customer Service Reps analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines.</p> <ul> <li>Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership. </li><li>Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. </li><li>Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts). </li><li>Organize work to meet National/Corporate/Department Production and Quality Standards. </li><li>Reroute misdirected inquiries. </li><li>Primarily evaluates membership issues/inquiries and price/adjudicates low complexity claims/inquiries. </li><li>Interact with others inside and outside the organization to resolve the inquiry/claim related problems. </li><li>Influence customers to accept the reasonableness of decisions and actions. </li></ul> <p>QUALIFICATIONS</p> <ul> <li>High school graduate or GED equivalent. </li><li>One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant. </li><li>One (1) year of total related experience or in the absence of internal BCBSM experience, the following may apply: One (1) year of related work experience in areas such as public/customer service, sales representative or claims processing. </li><li>Demonstrated knowledge of policies, practices and procedures related to membership. </li><li>Demonstrated ability to analyze data and resolve problems related to membership. </li><li>Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner. </li></ul>