<p>THE POSITION</p> <p>Are you looking to advance your career? The Department of Labor and Industry, Office of Unemployment Compensation Tax Services (UCTS) is looking for an outgoing individual to become an Administrative Officer 3. This role oversees bureau hiring including onboarding, developing, maintaining, and delivering orientation training as well as other human resource activities. You will have the opportunity to collaborate with other Commonwealth bureaus to coordinate staff access to their systems as well as assist in the troubleshooting of office technology. If you have great communication, interpersonal skills, and are interested in leadership, this role is for you!</p> <p>DESCRIPTION OF WORK</p> <p>As an Administrative Officer 3, you will manage the development and implementation of orientation training for new employees, overseeing the scheduling in conjunction with onboarding and participation by all trainers. This role organizes a UCTS training calendar, advises trainers on the development of training materials, arranges locations, needed equipment, supplies, and assists with technical and equipment issues. Incumbents coordinate resources for the bureau, including computers, equipment, furniture, and supply deployment and problem resolution. You will have the opportunity to work with other bureaus on UCTS staff access to their applications. Additionally, you will assist the Bureau of Administrative Services regarding any maintenance and repair issues. This role coordinates all human resource (HR) actions for the bureau as well as serving as bureau liaison with HR. Hiring actions are performed through the NeoGov system, coordinating all steps of the hiring process with management and supervisors. Other duties include:</p> <ul> <li>Provides first-level technical issue triaging and resolution for bureau staff. </li><li>Oversees the lien filing process to ensure liens identified by the Central Operations Division are filed timely and accurately with appropriate County prothonotary. </li><li>Oversees the review and processing of paper mail returned and undeliverable emails from communications to employers. </li><li>Maintains a library of completed procedure manuals for UCTS. </li><li>Assists with preparation, updating, and publishing of all manuals, notifying staff regarding changes. </li><li>Coordinates safety and emergency evacuation teams and information, maintains official first aid, safety, and emergency information. </li><li>Supervises Administrative Officer 2 and Administrative Officer 1 positions in the Resource Management Unit. </li></ul> <p>Interested in learning more? Additional details regarding this position can be found in the position description.</p> <p>Work Schedule and Additional Information:</p> <ul> <li>Full-time employment </li><li>Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. </li><li>Work hours may vary based on operational needs. </li><li>Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. </li><li>Salary: In some cases, the starting salary may be non-negotiable. </li><li>You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. </li></ul> <p>REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY</p> <p>QUALIFICATIONS</p> <p>Minimum Experience and Training Requirements:</p> <ul> <li>One year as an Administrative Officer 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or </li><li>Four years of experience in progressively responsible and varied office management of staff work in public or private organization, including experience in personnel management budgeting or procurement; and such training as may have been gained through graduation from a four-year college or university; or </li><li>An equivalent combination of experience and training. </li></ul> <p>Other Requirements:</p> <ul> <li>You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. </li><li>You must be able to perform essential job functions. </li></ul> <p>Legal Requirements:</p> <ul> <li>This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. </li></ul> <p>How to Apply:</p> <ul> <li>Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). </li><li>If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. </li><li>Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. </li><li>Failure to comply with the above application requirements may eliminate you from consideration for this position. </li><li>All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. </li></ul> <p>Veterans:</p> <ul> <li>Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. </li></ul> <p>Telecommunications Relay Service (TRS):</p> <ul> <li>711 (hearing and speech disabilities or other individuals). </li></ul> <p>If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.</p> <p>The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.</p> <p>EXAMINATION INFORMATION</p> <ul> <li> <p>Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).</p> </li><li> <p>Your score is based on the detailed information you provide on your application and in response to the supplemental questions.</p> </li><li> <p>Your score is valid for this specific posting only.</p> </li><li> <p>You must provide complete and accurate information or:</p> </li><li> <p>your score may be lower than deserved.</p> </li><li> <p>you may be disqualified.</p> </li><li> <p>You may only apply/test once for this posting.</p> </li><li> <p>Your results will be provided via email.</p> </li></ul> <p>Learn more about our Total Rewards by watching this short video!</p> <p>See the total value of your benefits package by exploring our benefits calculator.</p> <p>Health & Wellness</p> <p>We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*</p> <p>Compensation & Financial Planning</p> <p>We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.</p> <p>Work/Life Balance</p> <p>We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*</p> <p>Values and Culture</p> <p>We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.</p> <p>Employee Perks</p> <p>Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.</p> <p>For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.</p> <ul> <li>Eligibility rules apply. </li></ul> <p>01</p> <p>Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 2 for one or more years full-time?</p> <ul> <li>Yes </li><li>No </li></ul> <p>02</p> <p>If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.</p> <p>03</p> <p>How many years of full-time experience do you possess in varied office management or staff work in a public or private organization, including experience in personnel management, budgeting or procurement?</p> <ul> <li>4 years or more </li><li>3 but less than 4 years </li><li>2 but less than 3 years </li><li>1 but less than 2 years </li><li>Less than 1 year </li><li>None </li></ul> <p>04</p> <p>If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.</p> <p>05</p> <p>What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.</p> <p>If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.</p> <p>You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.</p> <ul> <li>Master's degree or higher </li><li>Bachelor's degree </li><li>Some coursework </li><li>None </li></ul> <p>06</p> <p>You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.</p> <p>All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.</p> <p>Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.</p> <p>If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.</p> <p>If you have general questions regarding the application and hiring process, please refer to our FAQ page.</p> <ul> <li>Yes </li></ul> <p>07</p> <p>WORK BEHAVIOR 1 - SUPERVISION</p> <p>Performs the full range of supervisory duties. This includes planning, delegating, and reviewing work; establishing priorities and timeframes for completion of work; providing guidance to staff on complex problems; approving/denying leave; evaluating employee performance; resolving complaints and grievances and taking disciplinary actions; interviewing and recommending selection of applicants; and identifying training needs and providing training to staff.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience performing supervisory duties which included planning and delegating work; approving/denying leave; evaluating employee performance; resolving complaints and grievances and taking disciplinary actions; and interviewing and recommending applicant selection. </li><li>B. I have experience as a lead worker which included reviewing work for accuracy and timeliness and providing training to staff. </li><li>C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting. </li><li>D. I have NO experience or coursework/training related to this work behavior. </li></ul> <p>08</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>Your duties as a supervisor or lead worker. </li><li>Your level of responsibility. </li></ul> <p>09</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>10</p> <p>WORK BEHAVIOR 2 - WRITTEN COMMUNICATION</p> <p>Write financial, statistical, monthly, or other reports; manuals; letters; memoranda; and training materials to record and distribute information and respond to correspondence.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience writing reports or other correspondence. I had the final responsibility for the completed product. </li><li>B. I have experience drafting reports or other correspondence. Someone else had the final responsibility for the completed product. </li><li>C. I have successfully completed college-level coursework related to business writing, English composition, or journalism. </li><li>D. I have NO experience or coursework related to this work behavior. </li></ul> <p>11</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>Your experience writing or drafting reports or other correspondence. </li><li>Your level of responsibility. </li></ul> <p>12</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>13</p> <p>WORK BEHAVIOR 3 - TECHNICAL ASSISTANCE</p> <p>Provides technical assistance and consultative services to Unemployment Compensation Tax Services (UCTS) staff, human resource staff, management, or leadership by diagnosing and resolving issues related to computers and basic software applications, ensuring users understand solutions.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience providing technical assistance to UCTS staff, human resource staff, management, or leadership by diagnosing and resolving issues related to computers and basic software applications, ensuring users understood the solutions. </li><li>B. I have experience providing technical assistance to office staff or clients by diagnosing and resolving issues related to computers and basic software applications, ensuring users understood the solutions. </li><li>C. I have experience providing technical assistance that is NOT related to computers and basic software applications. </li><li>D. I have successfully completed college-level coursework related to counseling, social work, human behavior, public speaking, psychology, sociology, human services, public relations, or education. </li><li>E. I have NO experience or coursework related to this work behavior. </li></ul> <p>14</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>The actual duties you performed related to the technical assistance you provided. </li><li>Your level of responsibility. </li></ul> <p>15</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>16</p> <p>WORK BEHAVIOR 4 - REVIEWING AND MAINTAINING DOCUMENTS</p> <p>Reviews and maintains documents and manuals in an electronic system. Updates all materials when policies and procedures are created or updated and distributes the updates to staff as changes occur. Evaluates submissions of proposed changes to ensure clarity and ease of understanding.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience reviewing and maintaining documents and manuals in an electronic system. I was responsible for evaluating recommended changes for accuracy and clarity and making those changes as needed. </li><li>B. I have experience maintaining documents and manuals in an electronic system. Someone else was responsible for evaluating recommended changes for accuracy and clarity before I made the updates. </li><li>C. I have successfully completed college-level coursework related to documents management, records retention, record keeping, information confidentiality, or records management. </li><li>D. I have NO experience or coursework related to this work behavior. </li></ul> <p>17</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>The actual duties you performed related to reviewing and maintaining documents. </li><li>Your level of responsibility. </li></ul> <p>18</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>19</p> <p>WORK BEHAVIOR 5 - ONBOARDING/TRAINING</p> <p>Manages the onboarding process to ensure new hires are successfully integrated into the workplace. This includes arranging computer access, providing orientation information and training, and coordinating all steps of the hiring process with management and supervisors.</p> <p>Levels of Performance</p> <p>Select the Level of Performance that best describes your claim.</p> <ul> <li>A. I have experience managing the onboarding process to ensure new hires are successfully integrated into the workplace. I arranged computer access, provided orientation information and training, and coordinated all steps of the hiring process with management and supervisors. </li><li>B. I have experience managing the onboarding process to ensure new hires are successfully integrated into the workplace. I arranged computer access, provided orientation information, and coordinated all steps of the hiring process with management and supervisors. SOMEONE ELSE provided orientation training. </li><li>C. I have successfully completed college-level coursework related to human resources, business administration, or organizational management. </li><li>D. I have NO experience or coursework related to this work behavior. </li></ul> <p>20</p> <p>In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.</p> <ul> <li>The name(s) of the employer(s) where you gained this experience. </li><li>The actual duties you performed related to onboarding. </li><li>Your level of responsibility. </li></ul> <p>21</p> <p>If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.</p> <ul> <li>College/University </li><li>Course Title </li><li>Credits/Clock Hours </li></ul> <p>Required Question</p> <p>Employer Commonwealth of Pennsylvania</p> <p>Address 613 North Street</p> <p>Harrisburg, Pennsylvania, 17120</p> <p>Website http://www.employment.pa.gov</p>