<p>Job Details</p> <p>Job Location: Washington Regional Med. Ctr. - Fayetteville, AR</p> <p>Position Type: Full Time</p> <p>Education Level: High School Diploma or GED</p> <p>Salary Range: Undisclosed</p> <p>Job Shift: Day</p> <p>Job Category: Admissions & Billing Services</p> <p>Description</p> <p>Organization Overview, Mission, Vision, and Values</p> <p>Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the 10 Best Places to Live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area's only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.</p> <p>Position Summary</p> <p>The role of the Collections & Customer Service Representative reports to the Collection Manager. This position is responsible for completing tasks assigned to the legal collections team.</p> <p>Essential Position Responsibilities</p> <ul> <li>Review accounts to determine appropriate follow up and closing procedures </li><li>Prepare documents necessary for dissemination of medical liens, bankruptcy claims, probate claims, lawsuits, and garnishments to the proper authorities </li><li>Negotiate payment plans and settlement of accounts with patients, insurance companies and attorneys, and/or all necessary parties </li><li>Maintain records pertaining to court documents filed and monthly collections </li><li>Responsible for new employee orientation </li><li>Perform back-up receptionist or cashier duties as needed </li></ul> <p>Qualifications</p> <ul> <li>Education: High school diploma or GED </li><li>Licensure and Certifications: N/A </li><li>Experience: Two years' experience with account collections, telephone negotiations, and legal documentation preparation, required. Previous experience with motor vehicle insurance or health insurance claim processes, preferred. </li></ul> <p>Work Environment: This position will spend 80% of work time sitting while performing work in a standard office environment and 20% of time standing and/or walking while pushing, pulling, lifting and/or carrying up to 50 lbs.</p> <p>Qualifications</p>