<p>Starting pay is $22.50 per hour with great benefits and incentives!</p> <p>POSITION SUMMARY</p> <p>The IT Specialist's role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment.</p> <p>RESPONSIBILITIES</p> <ul> <li>Field incoming help requests from end users via both telephone and e-mail. </li><li>Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. </li><li>Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken. </li><li>Applies diagnostic utilities to aid in troubleshooting. </li><li>Access' software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. </li><li>Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. </li><li>Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. </li><li>All other duties as assigned. </li></ul> <p>QUALIFICATIONS</p> <ul> <li>Advanced knowledge of basic computer hardware. </li><li>Experience with desktop and server operating systems, including. </li><li>Extensive application support experience. </li><li>Knowledge of programming languages. </li><li>Working knowledge of a range of diagnostic utilities. </li><li>Ability to conduct and direct research into IT issues and products. </li><li>High School Diploma or GED equivalent. Two-year college diploma or university degree in computer systems design or computer science, and/or 5 years equivalent work preferred </li><li>Ability to obtain and maintain required licensure. </li></ul> <p>PHYSICAL DEMANDS & WORK ENVIRONMENT</p> <ul> <li>Ability to stand or sit for long periods of time. </li><li>Work area is subject to variable temperatures. </li><li>May be subject to smoking environment and moderate noise. </li></ul>