<p>Site: Mass General Brigham Medical Group, Inc.</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Territory</p> <p>This role will primarily cover the following regions:</p> <p>NH/ME Seacoast</p> <p>North Shore</p> <p>Merrimack Valley</p> <p>This role is primarily remote with on-site presence required as needed.</p> <p>Job Summary</p> <p>Summary</p> <p>Responsible for designing, developing, implementing, and evaluating training programs to enhance the skills and knowledge of front desk and administrative employees within an organization.</p> <p>Does this position require Patient Care?</p> <p>No</p> <p>Essential Functions</p> <p>Conduct training needs assessments to identify skill gaps and determine training requirements for various employee roles and levels.</p> <p>Design and develop engaging, interactive training programs, including instructor-led sessions, e-learning modules, job aids, and other resources.</p> <p>Collaborate with subject matter experts to gather content, ensure accuracy, and incorporate industry best practices into training materials.</p> <p>Deliver training sessions using various methods such as classroom instruction, virtual sessions, workshops, and on-the-job training.</p> <p>Facilitate interactive training activities, discussions, and exercises to promote effective learning and skill transfer.</p> <p>Provide coaching and feedback to learners, answering questions and clarifying concepts to support understanding and application.</p> <p>Qualifications</p> <p>Education</p> <p>Bachelor's Degree Related Field of Study required</p> <p>Can this role accept experience in lieu of a degree?</p> <p>No</p> <p>Licenses and Credentials</p> <p>None</p> <p>Experience</p> <p>Experience in training and development. 2-3 years required</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Experience with developing and delivering training programs. </li><li>Experience with working with employers to identify training needs. </li><li>Excellent communication and interpersonal skills. </li><li>Ability to work independently and as part of a team. </li><li>Ability to work under pressure. </li></ul> <p>Additional Job Details (if applicable)</p> <ul> <li>Epic Experience is strongly preferred </li></ul> <p>Remote Type</p> <p>Hybrid</p> <p>Work Location</p> <p>399 Revolution Drive</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>