<p>Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top-rated mid-tier banks in the nation. Voted a Top Workplace for 2024 and for the past fourteen consecutive years, Fremont Bank has an immediate opening for a Digital Servicing Specialist in Livermore, CA.</p> <p>Location: Livermore, CA</p> <p>Hiring salary range: $20.15 - $30.23 per hour</p> <p>Position Overview</p> <p>The Digital Servicing Specialist is responsible for providing Tier 2 support for Personal and Business Online & Mobile Banking and Digital Payments. This role includes updating and maintaining procedures and reports, risk monitoring, and handling complex inquiries.</p> <p>Role and Responsibilities</p> <p>Tier 2 Support</p> <ul> <li>Provide Tier 2 support for Personal and Business Online & Mobile Banking and Digital Payments and various digital banking products and services. </li><li>Handle complex inquiries and problem solving efficiently. </li></ul> <p>Risk Management</p> <ul> <li>Monitoring and reporting of fraud for Digital payments and Retail Online. </li></ul> <p>Ensure appropriate measures are in place to mitigate risks.</p> <p>Procedures and Reports</p> <ul> <li>Ensure documentation is up-to-date and easily accessible. </li><li>Update and maintain procedures and reports to ensure accuracy and compliance. </li></ul> <p>Status Updates</p> <ul> <li>Provide weekly status updates on issues and research to management. </li><li>Enhance department productivity and education through timely reports. </li></ul> <p>Professional Development</p> <ul> <li>Exhibit a professional, self-starter attitude capable of working independently. </li><li>Demonstrate teamwork in facilitating workflow and structuring tasks effectively. </li></ul> <p>Minimum Qualifications</p> <ul> <li>Associate Degree related field or equivalent work experience </li><li>2 years experience in Tier 2 support in digital banking products and services. </li><li>Excellent customer service and communication skills. </li><li>Ability to multitask and use multiple applications at once. </li><li>Strong risk management and problem-solving skills. </li><li>Proficient in updating and maintaining procedures and reports. </li><li>Excellent communication skills for providing status updates and collaborating with management. </li><li>Positive, team-oriented, and enthusiastic attitude. </li><li>Superior analytical skills and problem-solving abilities. </li></ul>