<p>Job Details Job Location: Springfield, VA Position Type: Full Time Salary Range: $22.00 - $24.00 Hourly Job Category: CVAONS</p> <p>DescriptionImagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.</p> <p>RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.</p> <p>At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.</p> <p>Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.</p> <p>Company Overview:</p> <p>RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.</p> <p>Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.</p> <p>Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.</p> <p>Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.</p> <p>RealManage is a values-based company with the following values as our guiding principles:</p> <ul> <li>Integrity: we always do the right thing. </li><li>Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. </li><li>Selflessness: more than teamwork; we are part of something special and much larger than any of us. </li><li>Personal Relationships: we are a professional services company; people do business with people they like. </li><li>Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. </li></ul> <p>Position Summary:</p> <p>Seeking a professional, customer-service oriented remote receptionist to support our property management team. As a first point of contact for tenants, vendors, and unit owners, you will play a key role in managing communications and ensuring efficient day-to-day operations from a virtual setting. The ideal candidate is organized, tech-savvy and capable of managing a high volume of calls and digital tasks.</p> <p>Role Responsibilities:</p> <p>Answer and manage a high volume of incoming calls, emails and messages in a professional and timely manner Direct inquires to the appropriate team members and follow up to ensure a timely resolution Process maintenance requests, pool applications and general resident inquiries through the company's management software. Maintain accurate records of communications and tenant interactions Coordinate with on-site staff for property needs and scheduling maintenance Assist with administrative projects such as community email circulation, data entry and notice distribution. Uphold a high level of confidentiality and maintain a professional working environment. Plus other work-related tasks as needed</p> <p>QualificationsQualifications:</p> <p>High school diploma or equivalent required 1-2 years of receptionist, administrative or customer service experience, property management experience a plus Comfortable working independently and managing multiple communication channels Excellent phone etiquette, written communication and interpersonal skills Reliable internet connection and a quiet, professional home office setup</p> <p>Pay and Benefits:</p> <p>$22.00 to $24.00 , depending on education and experience.</p> <p>Benefits include:</p> <p>Medical Insurance Dental Insurance Vision Insurance Life and Disability Insurance HSA (Required High Deductible Medical Plan to be eligible) FSA Education Reimbursement 401K matching Employee Assistance Program (EAP) 11 paid Holidays</p>