<p>Work Location: 3647 Cortez Rd., Bradenton, Florida 34210</p> <p>Work Hours: Monday - Friday, 8:00 am - 5:00 pm</p> <p>Expected Starting Hourly Range: $17.36 - $21.70</p> <p>This classification performs entry level customer service and customer accounting functions, working in a highly interdependent team environment where the coordination of effort to enhance team performance and achieve customer satisfaction is the primary focus. </p> <p>Areas of assignment:  Cashiering, Call Center, Billing, Collections</p> <p>Working Conditions </p> <p>Indoor/Office environment; high noise environment while performing certain responsibilities. Lifting equipment up to 25 lbs. alone; up to 75 lbs. with assistance.</p> <p>Essential Functions</p> <p>These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.</p> <p>Learns and executes a wide variety of entry level skills associated with customer service, which include applicable policies, rules and procedures, regulations, rates and the customer information system.</p> <p>Customer service includes, but is not limited to, direct customer contact (phone and in person), proper processing of customer requests and payments; creates, maintains, and closes work-specific service orders.</p> <p>Works efficiently and tactfully in a demanding, high stress environment to answer and effectively satisfy assigned inquiries and complaints.</p> <p>Creates, updates, and maintains customer information, notes, and records as required.</p> <p>Makes appropriate decisions, in accordance with established policies and procedures.</p> <p>Processes assigned customer correspondence and takes appropriate action.</p> <p>Processes financial transactions, including customer payments; correctly counts money and makes accurate mathematical computations.</p> <p>Consistently interacts with others in a proactive professional manner.</p> <p>Communicates clearly, effectively and tactfully, orally and in writing.</p> <p>Performs other related work (including weather or extreme emergency duties) as required.</p> <p>High school graduate/equivalent.</p> <p>Minimum of two (2) years clerical customer service-oriented experience.</p> <p>Minimum of one (1) year of financial or cashiering experience.</p> <p>Minimum one (1) year financial experience required. Data entry experience highly desired. Ability to research and analyze activity on customer accounts.</p> <p>Equivalent combinations of education and experience may be considered.</p> <p>Prior experience in a customer service call or support center environment highly desired.</p> <p>Achievement of all skill level requirements in all areas of assigned section (training provided).</p> <p>Knowledge, Skills, and Abilities:</p> <p>Ability to sit at a workstation utilizing a personal computer and maintaining concentration for long periods.</p> <p>Ability to research and analyze activity on customer accounts.</p> <p>Skill in computer operations, including pertinent software applications and a specialized Customer Service system.</p>