<p>Job Description Summary:</p> <p>This position will provide support to the local area manager while responsible for the personnel leadership, training, and overall operational safety of the team in addition to providing excellent customer service.</p> <p>Duties & Responsibilities:</p> <ul> <li>Provide feedback to the Area Manager while keeping close tabs on cross training. </li><li>Ensure employees are held accountable for their safety standards and resolve maintenance issues. </li><li>Monitor performance metrics, develop process improvements, and resolve issues that impact service levels. </li><li>Attend customer meetings and build relationships with that customer. </li><li>Coordinate logistics activities with internal/external customers. </li><li>Research and stay current with best practices in logistics and distribution operations & solutions. </li><li>Manage and develop department personnel to efficiently meet the needs of the business. </li><li>Ensure that all employees provide the highest level of service. </li><li>Ensure all locations have the necessary equipment to operate (M&R, rentals). </li></ul> <p>Technical Skills and Knowledge:</p> <ul> <li>Must have leadership skills to include recruiting, hiring, team building, coaching and mentoring skills while training new managers/drivers & retrain season managers/drivers. </li><li>Must have good communication & willingness to provide exceptional customer service. </li><li>Working knowledge of domestic carrier services, rules, and regulations </li><li>Understanding and prevention of critical safety issues </li><li>Detailed oriented, organized and the ability to multi-task. </li><li>Basic computer skills (Microsoft Office, E-Plan and Geotab) </li></ul> <p>Job Requirements Qualifications:</p> <ul> <li>Related field with 1+ year's previous business experience, ideally in supply chain, transportation, or related field with 1-2 years supervisory experience with increasing levels of responsibility. BA/BS in logistics preferred but not required. </li><li>Excellent written and verbal communication skills. </li><li>Willingness to devote hours necessary to complete task at hand. </li><li>CDL required. </li></ul> <p>Performance Measures:</p> <ul> <li>Driver Retention/Turnover Production </li><li>Safety </li><li>Customer Service </li></ul>