<p>A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Customer Service Center via phone, e-mail, etc. Inbound agents provide support for our client's and their employees.</p> <p>These roles are 100% onsite in our Earth City Customer Service Center.</p> <p>What you'll do</p> <ul> <li> <p>Work with each contact to establish rapport with and gain the confidence of the caller. Deliver excellent customer service and strive to exceed customer expectations.</p> </li><li> <p>Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.</p> </li><li> <p>Document details of client interaction into the system while on the phone. Ability to follow a script when conversing with callers</p> </li><li> <p>Follow security processes & procedures at all times when handling calls due to the visibility of personal data</p> </li><li> <p>Accurately communicate call and/or special project status to supervisor.</p> </li></ul> <p>What experience you need</p> <ul> <li>High School diploma or GED. </li><li>6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims. </li><li>Ability to organize work duties and perform job functions independently preferred </li></ul> <p>What could set you apart</p> <ul> <li>Must have experience with email and be able to navigate with common desktop software such as Outlook or Gmail </li><li>Must be able to understand and use new technologies quickly. </li></ul> <p>#LI-BJ1</p>