<p>Our Story</p> <p>We make modern classics with character. We believe in true timelessness, the integrity of well-made clothes, and since our inception, great quality at a great price. That's in our DNA.</p> <p>But, we know it's not only about the clothes-it's about the feeling it gives the people who wear them, whether they're confidently giving a presentation in a well-tailored suit; basking in long salty beach days in vibrant, colorful sun-soaked swimsuits, or joyfully re-discovering their favorite Rollneck sweater in their closet again and again, season after season.</p> <p>And ultimately, it's about helping our customers be the best, most authentic versions of themselves.</p> <p>And that's what we're after, to inspire people's lives and style.</p> <p>Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.</p> <p>Summary:</p> <p>The Manager of Digital Analytics will deliver actionable insights that drive smarter prioritization, real-time optimization, and continuous improvement across the digital customer experience. This individual will leverage customer behavior analytics to power decision-making, uncover friction points and identify strategic growth opportunities. They will partner closely with Site Strategy, Site Merchandising, Digital Marketing and Customer Analytics to enable data-informed planning and performance acceleration.</p> <p>Key Responsibilities:</p> <ul> <li>Deliver behavioral insights that inform strategy, optimize customer journeys, and improve site KPIs. </li><li>Define, monitor, and evolve core KPIs tied to site performance, engagement, and conversion. </li><li>Develop and maintain automated dashboards and reporting tools to monitor site health and performance trends. </li><li>Track key site metrics (conversion rate, bounce rate, add-to-cart, CTR, funnel progression) and proactively surface friction points and opportunities. </li><li>Conduct deep-dive analyses on site experiences, such as underperforming PLPs, PDP engagement, and search exits. </li><li>Drive insights that inform conversion rate optimization (CRO) strategies, identifying actionable levers to improve customer engagement and site outcomes. </li><li>Support strategic prioritization by sizing opportunities and recommending actions based on customer behavior patterns. </li><li>Partner with Site Merchandising, UX, and Site Strategy teams to integrate insights into planning and optimization cycles. </li><li>Advocate for analytics-driven decision-making across cross-functional teams. </li><li>Ensure strong data quality and governance through regular audits and partnership with IT and Digital Product teams. </li><li>Continuously evolve analytics processes, reporting tools, and best practices to scale insights delivery. </li></ul> <p>Qualifications:</p> <ul> <li>5-7 years of experience in digital analytics, web analytics, or site performance analysis. </li><li>Expertise in digital analytics platforms (Google Analytics, Contentsquare, or similar). </li><li>Strong skills in dashboarding and reporting (Looker, Power BI, Tableau, or equivalent). </li><li>Deep understanding of eCommerce customer behavior metrics, funnel optimization, and CRO strategies. </li><li>Ability to translate complex data into clear, actionable insights for business stakeholders. </li><li>Experience with corporate data platform and architecture (Snowflake) and articulating complex data processes to a non-technical audience. </li><li>Strong collaboration skills; experience working with Site Merchandising, UX, and Marketing teams. </li><li>Bachelor's degree in Analytics, Business, Statistics, or a related field; advanced degree a plus. </li></ul> <p>We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We're always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.</p> <p>Benefits + Perks</p> <ul> <li> <p>Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.</p> </li><li> <p>Associate Discount - We love our products just as much as you do! That's why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).</p> </li><li> <p>Flex Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday year-round.</p> </li><li> <p>Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.</p> </li><li> <p>Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.</p> </li></ul> <p>Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.</p> <p>Salary Range: $108,800.00 - $136,000.00</p> <p>At J.Crew Group (JCG) we aim to pay competitively for our company's size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate's geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group's competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.</p> <p>One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.</p> <p>JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.</p>