<p>Site: The General Hospital Corporation</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Job Summary</p> <p>Provide accurate and skilled interpretations to help facilitate successful delivery of services to Deaf and Hard of Hearing consumers. Ensure ASL services are provided throughout the MGH main campus , health centers and affiliates of PHS. Serve as a resource to both patients and providers to contribute to successful outcomes. Serve as a resource for patients to navigate the system and to help improve compliance. Face to face interpretation for all types of encounters in the hospital setting and serves as a resource over the phone for situations such as: - medical appointments and nurse assessments - family meetings - Psychiatric and social work consultations - teaching - informed consents and explanation of tests and procedures - helping patients obtain information - making, confirming or re-scheduling appointments - giving simple medical instructions - helping patients with any questions Coordination of services: - Coordinate ASL services for MGH, Health Centers and other PHS Affiliates - Manage services to ensure payment QUALIFICATIONS: Bachelor's Degree preferred MCDHH Screened and Certification by the National Registry of Interpreters for the Deaf High level of customer service and positive approach Familiar with diversity of cultural/socio-economic backgrounds Good interpersonal and communications skills Knowledge of computers systems Good organizational skills Good problem solving and decision making skills SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Strong cultural awareness competencies: understands language as an expression of culture avoids generalizations and stereotyping uses culturally appropriate behavior Strong interpreting skills: interprets with highest degree of accuracy and completeness self-corrects, understands own linguistic limitations, seeks clarification and accepts correction picks up cues from encounter participants regarding level of understanding and/or need for clarification. explains role of the interpreter to patient and provider recognizes the complexity of the clinical encounter and added factor of linguistic barrier sets tone of the patient/provider encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters) encourages and fosters direct communication between provider and patient maintains professional distance and integrity diffuses conflict between parties by remaining calm and impartial, clarifies instructions, follow up steps in a diplomatic, effective manner ETHICAL COMPETENCY: understands and abides by hospital policies on patient confidentiality, informed consent, non-discrimination etc. Interpersonal and customer service skills: projects positive attitude about the department and the hospital, and offer services to ensure positive experience works as a team with colleagues and providers ORGANIZATIONAL SKILLS:works under pressure to manage stressful situations flexible to meet scheduling needs and handle often unpredictable changes sound judgment and confidence ability to handle multiple tasks detailed-oriented and accurate critical thinking ability to anticipate and respond to trends WORKING CONDITIONS: Fast paced clinical and office environment, with frequently changing priorities. Physically demanding with a lot of walking and standing time. Emotionally challenging, as some interactions may be highly stressful requiring maturity, composure and sound judgment. Workload assigned by coordinators accordingly to hospital needs.</p> <p>Qualifications</p> <p>Job Description</p> <p>Additional Job Details (if applicable)</p> <p>Additional Job Description</p> <p>Remote Type</p> <p>Hybrid</p> <p>Work Location</p> <p>399 Revolution Drive</p> <p>Scheduled Weekly Hours</p> <p>0</p> <p>Employee Type</p> <p>Temporary</p> <p>Work Shift</p> <p>Rotating (United States of America)</p> <p>EEO Statement:</p> <p>The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>