<p>Site: The Brigham and Women's Hospital, Inc.</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Job Summary</p> <p>Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including appointment scheduling, coordination of testing, obtaining outside records and troubleshooting insurance concerns. (performs all duties of the other levels at highest proficiency level).</p> <p>Does this position require Patient Care? No</p> <p>Essential Functions - Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record</p> <ul> <li>Performs more complex /specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. </li><li>Provides functional guidance to Office and Practice Assistants. </li></ul> <p>Qualifications</p> <p>Education</p> <p>High School Diploma or Equivalent required</p> <p>Can this role accept experience in lieu of a degree?</p> <p>No</p> <p>Licenses and Credentials</p> <p>Experience</p> <p>office experience 3-5 years required</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. </li><li>Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. </li><li>Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. </li><li>Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. </li><li>Managing one's own time and the time of others. </li><li>Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. </li><li>Ability to proofread and edit written documents. </li></ul> <p>JOB SPECIFIC DUTIES AND RESPONSIBILITIES:</p> <p>Schedule all patient testing requested by attendings, carefully and knowledgably instruct patients, all in as timely a manner as possible and according to the attending's directions. Liaison between departments in the hospital and clinic for patient care. Ensure appropriate methods of requisitions for patient testing is communicated to appropriate departments or institutions.</p> <p>Coordinate and communicate, both verbally and in written form, to all preoperative patients regarding preoperative testing, day of surgery, admission process, etc., in a manner that both instructs patients and alleviates their concerns, in as timely a manner as is possible. Confirm all testing and operative instructions with patients. Direct all medically related questions to the appropriate physician assistant staff.</p> <p>Arrange outside hospital transfers and any admissions to the Thoracic Surgery Service.</p> <p>Schedule in as timely a manner as possible all operative cases for the Division through Epic and with the OR front desk using detailed knowledge of each surgeon's schedule, the operating room schedule, and the time and any special equipment needed for each procedure.</p> <p>Schedule pre-admission testing center appointments, radiological testing, laboratory testing, and any other required preoperative testing prior to the operative date.</p> <p>Review and update daily OR schedule, Epic, and Snapboard. Print out weekly OR schedule for each surgeon's clinic to assess available OR time during the clinic. Makes changes as necessary and/or requested by physician.</p> <p>Effectively interact with different departments within BWH and with outside agencies and institutions. Schedule testing at outside institutions and arrange data transfer back to the Division as necessary. Include documentation of scheduling of outside institution testing. Review that most recent data is available for the attending and that the surgeon has examined all pertinent data.</p> <p>Coordinate with admitting any necessary pre-certifications for surgery and attain any authorization/certification required for ordered testing.</p> <p>Check Surgical Scheduling voicemail box at least twice daily (once in morning, once in afternoon), and return all patient calls within one business day.</p> <p>Utilize Epic to schedule all patient testing and any coordinating clinic appointments in as timely a fashion as possible (i.e. at time of booking, while patient is still in office if possible; if not, follow up with patient via telephone and confirm by telephone and mailed letter as soon as possible.).</p> <p>Utilize Epic to check for and obtain all necessary insurance authorizations/precertifications prior to testing. Coordinate effectively with admitting office to obtain all necessary insurance authorizations/precertifications for surgery, working with others in the division as appropriate to provide admitting/insurance company with any required supporting documentation.</p> <p>Schedule surgeries and pre-admission testing in Epic in as timely a fashion as is possible (i.e. at time of booking, while patient is still in office if possible; if not, follow up with patient via telephone and confirm by telephone and mailed letter as soon as possible).</p> <p>Proactively, professionally, and effectively interact with different departments within BWH and with outside agencies and institutions in a professional manner and timely fashion. Emphasis is placed on what is needed for pre-operative patients and their post-operative care.</p> <p>Proactively, professionally, and effectively interact with patients and members of the Division to ensure that patient concerns are addressed and followed up by the appropriate personnel within the division in a timely fashion.</p> <p>All other duties as assigned by manager.</p> <p>Additional Job Details (if applicable)</p> <p>Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)</p> <p>Remote Type</p> <p>Hybrid</p> <p>Work Location</p> <p>15 Francis Street</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>