<p>Site: Mass General Brigham Community Physicians, Inc.</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Job Summary</p> <p>The Population Health Coordinator (PHC) is an integral member of a data-driven Ambulatory Quality team that proactively seeks to optimize preventive and chronic disease care. Centrally based PHCs are assigned to support ambulatory practices and are expected to function as innovative and critical members of both their central team and practice-based teams.</p> <p>By gathering and organizing patient data, the Population Health Coordinator works to identify patients' unmet needs, engage patients in their own care, gather summary information for treatment interventions, and enhance ongoing communication between the patient and her/his care team. PHCs facilitate high-value, patient-centered care that improves timely access to and provision of preventive services and chronic disease treatment.</p> <p>Principle Duties and Responsibilities</p> <ul> <li>Gathers and manages quantitative and qualitative patient data using population registries and evidenced-based assessment tools </li><li>Learns and understands Primary Care practice workflows with respect to optimal and coordinated health care for target patient populations </li><li>Develops a keen understanding of primary care practice requirements </li><li>Manages patient data collection and generates reports for analysis </li><li>Conducts timely outreach tailored to meet each patient's condition-specific needs </li><li>Support PHSO staff to develop creative processes to proactively manage target populations and provide data support and population health education when applicable </li><li>Provide data management, coordination, and patient outreach as needed for specific target patient populations </li><li>Recognize and report data inconsistencies to appropriate person </li><li>Contribute to the teamwork within and between departments. </li><li>Regularly attend and participate in meetings with coworkers and practice staff. </li><li>Provide constructive ideas, suggestions, and feedback in a positive manner. </li><li>Work collaboratively with co-workers to effectively resolve issues that impact departmental or hospital operations </li><li>Perform all job functions in compliance with applicable federal, state, local and company policies and procedures </li><li>Attend practice and central team meetings as directed </li><li>Other duties as assigned </li></ul> <p>Qualifications</p> <p>Education</p> <ul> <li>High School Diploma or equivalent required, Bachelor's Degree preferred </li></ul> <p>Experience</p> <ul> <li>Minimum of 2 years' experience in customer service or in a health care setting. Experience in promoting healthcare behavior change is desirable </li></ul> <p>Knowledge, Skills and Abilities</p> <ul> <li>Ability to sensitively engage diverse groups of patients regarding their participation in their healthcare. </li><li>Flexible and able to recognize and adapt to changing circumstances as they arise. </li><li>Ability to think creatively and devise innovative solutions. </li><li>Polished interpersonal skills. </li><li>Proficiency in medical terminology and HEDIS quality performance knowledge preferred. </li><li>Prior use of electronic health records and other health care information systems desirable </li></ul> <p>Additional Job Details (if applicable)</p> <p>Remote Type</p> <p>Hybrid</p> <p>Work Location</p> <p>399 Revolution Drive</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>Pay Range</p> <p>$46,217.60 - $65,946.40/Annual</p> <p>Grade</p> <p>5</p> <p>At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.</p> <p>EEO Statement:</p> <p>6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>