<p>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</p> <ul> <li>Notice: Know Your Rights: Workplace Discrimination is Illegal </li><li>Notice: Pay Transparency Nondiscrimination (English) </li><li>Aviso: Transparencia en el Pago No Discriminacio´n (Spanish) </li></ul> <p>Job Description:</p> <p>Airbus Commercial Aircraft is looking for a Regional Fleet Program Manager to join our program and engineering team in Herndon, VA.</p> <p>Your Working Environment:</p> <p>The Washington, D.C. metro area is home to multiple Airbus offices: In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!</p> <p>How We Care for You:</p> <ul> <li> <p>Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")</p> </li><li> <p>Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.</p> </li><li> <p>Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.</p> </li><li> <p>Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.</p> </li></ul> <p>Your Challenges:</p> <p>Fleet performance & program development (Core focus area): </p> <p> </p> <p>With functional links to each Head of Program Support within Airbus Central, the job holder:</p> <ul> <li> <p>Monitor and make recommendations to improve Airbus regional fleet performance to allow safe, reliable, economical operations at highest customer satisfaction for each Airbus programs in North America while mitigating financial exposure to Airbus</p> </li><li> <p>Define/apply/advertise mitigations for A320 and A330 programs regional fleet issues in North America and follow up final fix availability, with close link with Central Program team</p> </li><li> <p>Support Program teams and other Customer Services organizations by providing in-service data, reference data, dashboards, reports etc. and support Aircraft and Services Sales activities.</p> </li><li> <p>Work in partnership with the Customer Support Director community (for airlines and MROs) and support the Global Account Management strategy, where relevant</p> </li><li> <p>Develop a good knowledge of A320 and A330 programs status and build strong working relationships with the central program teams to be able to relay program status on key in-service issues to customers in the region</p> </li><li> <p>Use and promote fleet performance tools and support to North American customers</p> </li><li> <p>Cooperate with authorities, monitor fleet performance of the North American customers in respect of safety, reliability and economics, and propose necessary actions.</p> </li><li> <p>Build up partnerships with regional customers by interfacing with Managing Directors and Airline Fleet Managers through regular airline visits, Fleet Performance Reviews, Technical Review Meetings, and Regional Seminars and workshops.</p> </li><li> <p>Assist operators to reduce learning curve and acquire good handling methods by providing necessary transfer of Knowhow support</p> </li><li> <p>Accountable for gathering from North America's customers specific operational / maintenance / airworthiness requirements</p> </li><li> <p>Ensure a customer satisfaction index for fleet performance in line with annual targets for the region</p> </li><li> <p>Ensure A320 and A330 programs regional fleet operational reliability in line with annual global and regional targets</p> </li><li> <p>Prepare A320 and A330 programs regional fleet performance monthly and quarterly reports for North America region</p> </li><li> <p>Follow-up and prepare Highlights monitored retrofit campaigns in North America, quarterly</p> </li><li> <p>Prepare, support and participate to A320 and A330 programs regional seminar, yearly</p> </li><li> <p>Ensure all other Customer Services business units are providing their deliverables as agreed</p> </li><li> <p>Contribute to the Customer Service Improvement Program (CSIP) as per the yearly target established for the North America's region</p> </li></ul> <p>Entry Into Service (EIS) support:</p> <ul> <li>Prepare and support new program EIS, with a close link to the Central programs, as a cross-functional in Airbus Americas customer service </li></ul> <p>Safety: </p> <ul> <li> <p>Provide expertise and support to Safety organizations on safety prevention</p> </li><li> <p>Evaluate Airlines and MRO maintenance and engineering practices and identify areas to be enhanced in terms of safety, organizational efficiency, quality and technical capacities</p> </li></ul> <p>Deliverables: </p> <ul> <li> <p>Maintaining Customer Dashboards, Digital Control Room (DCR)</p> </li><li> <p>North America fleet performance monthly reports for Monthly Operations Reviews</p> </li><li> <p>North America fleet performance quarterly report for Regional Business Reviews</p> </li><li> <p>Fleet performance tools/support map, quarterly</p> </li><li> <p>Highlights monitored retrofit campaigns in North America, quarterly</p> </li><li> <p>Program regional seminar, yearly</p> </li></ul> <p>Your Boarding Pass:</p> <ul> <li> <p>Over 10 Years experienced in Customer Services business and/or airline maintenance & engineering</p> </li><li> <p>Capable of strongly representing and advocating for Airbus Customer Services and customers' interests in front of third parties</p> </li><li> <p>Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus.</p> </li><li> <p>Knowledge about airlines' organization and operations for maintenance, supply and flight operations</p> </li><li> <p>Strong experience in technical service/support and flight ops fields is a plus</p> </li><li> <p>Prepare and present solutions to executive management</p> </li><li> <p>Good knowledge of customer needs in terms of maintenance & engineering & flight ops operational activities</p> </li></ul> <p>Physical Requirements:</p> <p>? Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.</p> <p>? Hearing: able to hear and participate in conversations in-person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.</p> <p>? Speaking: able to speak in conversations and meetings, deliver information and participate in communications.</p> <p>? Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.</p> <p>? Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</p> <p>? Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</p> <p>? Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.</p> <p>? Sitting: able to sit for long periods of time in meetings, working on the computer.</p> <p>? Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.</p> <p>? Standing: able to stand for discussions in offices or on the production floor.</p> <p>? Travel: able to travel independently and at short notice.</p> <p>? Walking: able to walk through office and production areas including uneven surfaces.</p> <p>? Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site</p> <p>? Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.</p> <p>You must be authorized to work in the United States without sponsorship.</p> <p>Take your career to a new level and apply online now!</p> <p>A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.</p> <p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.</p> <p>Company:</p> <p>Airbus Americas Customer Services, Inc.</p> <p>Employment Type:</p> <p>US - Direct Hire</p> <p>Experience Level:</p> <p>Professional</p> <p>Remote Type:</p> <p>Flexible</p> <p>Job Family:</p> <p>Customer Account and Service Management</p> <ul> <li>----- </li></ul> <p>Job Posting End Date: 05.02.2026</p> <ul> <li>----- </li></ul> <p>Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.</p> <p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.</p> <p>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p> <p>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.</p>