<p>SUMMARY:</p> <p>In this customer-facing role, the Relationship Banker III will provide exceptional customer care to the Bank's customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location. The Relationship Banker III will also serve as a mentor to the staff in the RB I and II roles.</p> <p>ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:</p> <ul> <li>Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy) </li><li>Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures </li><li>Performs banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption </li><li>Safeguards customer trust by upholding duty of customer confidentiality </li><li>Must comply with all required laws, regulations, policies and procedures </li><li>Timely completion of all assigned learning activities </li><li>Actively participate in Banking Center meetings and one-on-one coaching sessions </li><li>Fulfills all Banking Center opening and closing activities </li><li>Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner </li><li>Proficient in determining customers' financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial, Cash Management, etc. </li><li>Works to develop and maintain a comprehensive knowledge of the Bank's products and services offered, taking responsibility to request assistance for further development needs, including consumer, business, non-profit, retirement, digital banking, debits cards, etc. </li><li>Assists customers in preparing loan applications for home equity products and other consumer loans </li><li>Participation/volunteerism in community groups and events </li><li>Additional duties as assigned </li><li>Responsible for providing overrides and mentoring for RB I and II staff </li></ul> <p>EDUCATION, CERTIFICATIONS:</p> <ul> <li>Bachelor's degree preferred </li><li>Nationwide Mortgage Licensing System (NMLS) registration </li><li>Notary Public commission </li></ul> <p>KNOWLEDGE, SKILLS & ABILITIES:</p> <ul> <li>Minimum two years banking experience </li><li>Ability to mentor RB I and RB II team members </li><li>Ability to independently complete transactions and all platform services, including transactions, account opening (business and personal), home equity loans and lines, IRAs, etc. </li><li>Ability to execute more complex account openings and transactions independently, e.g., business accounts, </li><li>Demonstrated high level of judgement </li><li>Demonstrated ability to fulfill the Banking Center opening and closing activities </li><li>Proven customer relationship building experience </li><li>Ability to act as Banking Center vault custodian </li><li>Strong verbal and written communication skills </li><li>Critical thinking, decision making and problem solving skills </li><li>Must have cyber security awareness to protect the digital environment, the Bank, and customers </li><li>Ability to demonstrate core competencies for Relationship Banker III level </li></ul> <p>COMPETENCIES:</p> <ul> <li>Courage </li><li>Technology Savviness/Digital Enthusiast </li><li>Financial Comprehension </li><li>Adaptability and Flexibility </li><li>Sales Aptitude </li><li>Eager and Agile Learner </li></ul>