<p>Description</p> <p>Summary: The Business Deposit Operations Product Manager is responsible for triaging and resolving customer and colleague product issues for Business Deposit accounts. This role will be responsible for swiftly identifying, researching, remediating, and resolving issues that may arise and will play a key role in reducing risk for customers and Huntington. The Operations Product Manager will work with internal teams to document issues, develop and execute resolution plans, remediate customers when necessary, and communicate outcomes. This role will work closely with first and second lines of defense to ensure regulatory compliance.</p> <p>Duties and Responsibilities:</p> <ul> <li>Serve as first point of contact for colleagues who experience/identify issues with business deposit products </li><li>Evaluate customer and colleague complaints and identify opportunities for product or process improvement to deliver a better customer and/or colleague experience </li><li>Perform research to identify root causes of complaints and issues through cross-functional team collaboration </li><li>Partner with legal, risk, compliance, technology, product owners, and other subject matter experts to appropriately document issues and execute resolution plans </li><li>Utilize analytics to identify and forecast P&L impacts of remediation efforts </li><li>Communicate issues, status updates, customer impacts, and P&L impacts within regular meetings and written communications to stakeholders, including executive leadership </li><li>Establish routines with key partners to continuously evaluate new issues and evaluate progress on existing resolution plans </li><li>Adhere to defined SLAs for documented risk findings </li><li>Maintain sufficient issue management documentation </li><li>Performs other duties as assigned </li></ul> <p>Basic Qualifications:</p> <ul> <li>5+ years of product or program management, risk management, or finance experience </li><li>Bachelor's Degree </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Experience with and an understanding of deposit products, deposit risk, and banking systems </li><li>Knowledge of banking regulations </li><li>Demonstrated ability to quickly analyze situations and risks, determine paths of action, and execute flawlessly </li><li>Experience in project planning and management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines </li><li>Must be passionate about driving results and innovation </li><li>Technical skills: Microsoft Office suite </li></ul> <p>Total Base Pay Range : 70,000.00 - 140,000.00 USD Annual</p> <p>#LI-MC1</p> <p>Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)</p> <p>Yes</p> <p>Workplace Type:</p> <p>Office</p> <p>Our Approach to Office Workplace Type</p> <p>Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.</p> <p>Compensation Range:</p> <p>70,000.00 - 140,000.00 USD Annual</p> <p>The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. ?Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. ?In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).</p> <p>Huntington is an Equal Opportunity Employer.</p> <p>Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.</p> <p>Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</p>