<p>Benefits:</p> <ul> <li>Competitive salary </li><li>Employee discounts </li><li>Free food & snacks </li><li>Opportunity for advancement </li><li>Training & development </li></ul> <p>Business Admin Director at The Learning Experience Tomball, a premier Child Development Center, are responsible for the operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.</p> <p>Role Responsibilities:BUSINESS OPERATIONS AND PEOPLE LEADERSHIP</p> <ul> <li>Answering phone calls and taking inquiries. </li><li>Ensuring efficient management of telephone calls and can turn 80% of inquiry calls into tours. </li><li>Maintain clean lobby and work area. </li><li>Ensure the current display of monthly newsletter is made available in family resource center. </li><li>Maintain child files. </li><li>File all paperwork into child files by the end of each week. </li><li>Prepare new student files for parent orientation. </li><li>Check CORE for the approval of all student photos. </li><li>Maintain leads within CORE lead system. </li><li>Prepare all weekly reports (student sign-in sheets, cleaning checklist for each class, playground checklist, center opening and closing checklist, classroom and hallway curriculum calendar is current). </li><li>Print all teachers requests for displays of learning (dol) as well as distribution of and retrieval of curriculum supply list. </li><li>Copy and laminate curriculum materials as needed and the end of the previous month for the next month. </li><li>Assist with opening and closing duties. </li><li>Attend and assist with planning of school-wide events. </li><li>Attend monthly staff meetings, professional development days and assist as needed. </li><li>Fill in classrooms in the absence of the teacher and or to maintain proper coverage. </li><li>Drives financial performance and productivity for all operational aspects of the center </li><li>Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy </li><li>Hires outstanding talent and ensures center is fully staffed with high performing teachers </li><li>Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact </li><li>Forecasts future enrollment based on annual graduation </li><li>Processes payroll, ensuring the accuracy of timekeeping systems </li><li>Manages center inventory- office supplies, food, curriculum, staff recognition items, etc. </li><li>Manages all vendor relationships- organizes facilities maintenance and technology support </li><li>Ensures parent billings, account receivables and collections are accurate and precise </li><li>In partnership with Center Director, conducts team meetings to communicate important information and set a direction </li></ul> <p>CUSTOMER ENGAGEMENT</p> <ul> <li>Executes marketing brand campaigns within the center and implements local marketing activities. </li><li>Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses) </li><li>Effectively uses social media channels for parent engagement and retention </li><li>Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment. </li><li>Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers </li><li>Has a strong understanding of the childcare offerings within the community </li><li>Maintains the lead tracking portal and customer database </li><li>Coordinates the registration process and maintains customer and employee information in center systems </li><li>Responsible for communications to families (i.e. billing, newsletters) </li><li>Plans and manages budget for "parent pleasers" </li></ul> <p>Qualifications:</p> <ul> <li>2 or more years of center leadership/management experience highly preferred. At least one year of center leadership/management experience required. </li><li>3+ years' experience in retail/store management - cross-industry experience is welcome </li><li>Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting </li><li>Ability to leverage data to understand the business and make decisions </li><li>Bachelor's degree preferred </li><li>Must have professional teaching experience with infants to preschool children. </li><li>Bachelor's degree in ECE or related field highly preferred. </li><li>Strong knowledge of state licensing rules and regulations. </li><li>CPR and First Aide Certification highly preferred. </li><li>Must meet state specific guidelines </li><li>Strong verbal and written communication skills. </li><li>Ability and willingness to work a flexible full-time schedule that may include weekends and holidays. </li><li>Professional behavior, presentation and attitude. </li><li>The ability to communicate with, motivate others, solve problems, while fostering a positive work environment. </li><li>Knowledge of state and local standards. </li><li>Knowledge of early child development and appropriate practices </li><li>Ability to ensure a safe, loving learning environment for all students. </li><li>Strong effective interpersonal skills </li><li>Fluent speaking in both English and Spanish </li><li>Knowledge of both Texas Rising Star and food program. </li><li>Knowledge of Child Care CRM. </li></ul>