<p>*</p> <ul> <li> <p>General - Responsible for learning to:</p> </li><li> <p>Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.</p> </li><li> <p>Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.</p> </li><li> <p>Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.</p> </li><li> <p>Must be proficient in dealing Poker.</p> </li><li> <p>Assisting guest with seating and chip distribution.</p> </li><li> <p>Deal the game and monitor the monies on the table at all times.</p> </li><li> <p>Control gaming cards and equipment.</p> </li><li> <p>Monitor customer play for cheating scams and suspicious variations in play.</p> </li><li> <p>Answer questions about game rules and casino policies.</p> </li><li> <p>Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.</p> </li><li> <p>Have complete knowledge of all casino events and promotional activities, and assist as needed.</p> </li><li> <p>Keep work area in a clean and orderly manner.</p> </li><li> <p>Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.</p> </li><li> <p>Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.</p> </li><li> <p>Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.</p> </li><li> <p>Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.</p> </li><li> <p>Perform other duties as assigned or reasonably requested by any member of management.</p> </li><li> <p>Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards.</p> </li><li> <p>Tools and Technology: Card tables, table game drop box, table chip tray, playing cards, playing chips, automatic shuffler, and desktop computer.</p> </li><li> <p>Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. No taxes are required.</p> </li></ul>