<p>This position is incentive eligible.</p> <p>Introduction</p> <p>Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Director EMS relations today with Henrico Doctors Hospital.</p> <p>Benefits</p> <p>Henrico Doctors Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p> <ul> <li> <p>Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</p> </li><li> <p>Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</p> </li><li> <p>Free counseling services and resources for emotional, physical and financial wellbeing</p> </li><li> <p>401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</p> </li><li> <p>Employee Stock Purchase Plan with 10% off HCA Healthcare stock</p> </li><li> <p>Family support through fertility and family building benefits with Progyny and adoption assistance.</p> </li><li> <p>Referral services for child, elder and pet care, home and auto repair, event planning and more</p> </li><li> <p>Consumer discounts through Abenity and Consumer Discounts</p> </li><li> <p>Retirement readiness, rollover assistance services and preferred banking partnerships</p> </li><li> <p>Education assistance (tuition, student loan, certification support, dependent scholarships)</p> </li><li> <p>Colleague recognition program</p> </li><li> <p>Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)</p> </li><li> <p>Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</p> </li></ul> <p>Learn more about Employee Benefits</p> <p>Note: Eligibility for benefits may vary by location.</p> <p>Come join our team as a Director EMS relations. We care for our community! Just last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today!</p> <p>Job Summary and Qualifications</p> <p>The Director of Emergency Medical Services (EMS) Relations will serve as a crucial link between the health system, local and regional Emergency Medical Services (EMS) providers, and community-based hospitals. Reporting directly to the COO at Henrico Doctors' Hospital, this position serves as an advocate for the hospital with EMS agencies, establish and implement business plans for service-line growth, and enhance operational efficiency in terms of quality and processes.</p> <p>Job Summary:</p> <p>The Director of EMS Relations will:</p> <p>Act as a liaison between the health system, local EMS agencies, and community-based hospitals.</p> <p>Develop and execute a business plan to drive service-line growth and improve operational quality and processes.</p> <p>Ensure collaboration across all care settings within the facility related to EMS and disaster preparedness.</p> <p>Facilitate EMS performance improvement and quality review by collaborating with local EMS agencies and medical directors.</p> <p>Establish and maintain a process for receiving patients from EMS agencies quickly and safely, ensuring a short turn-around time for EMS crews in coordination with emergency department leadership and compliance with corporate matrices.</p> <p>Promote special care capabilities of the health system to local EMS providers and identified medical care centers for outreach.</p> <p>Provide reports and statistics to health system leadership regarding EMS issues.</p> <p>Stay knowledgeable about market-level intelligence on competitors and consumers, specifically EMS and other public safety agencies.</p> <p>Additional Responsibilities:</p> <p>Maintain a positive relationship between the health system and area EMS providers.</p> <p>Facilitate EMS performance improvement and quality review in collaboration with local EMS agencies and medical directors.</p> <p>Develop and grow hospital/EMS collaboration projects and business opportunities.</p> <p>Conduct marketing and branding activities.</p> <p>Serve as a Division representative to local disaster response leadership.</p> <p>Assist with hospital disaster planning and implementation activities.</p> <p>Attend local, state, and regional EMS meetings as appropriate.</p> <p>Conduct regular EMS reception audits.</p> <p>Participate in the budgeting process as appropriate.</p> <p>Coordinate EMS education activities and events with facility and service line leadership.</p> <p>Manage EMS relationship development, implementation, and management activities.</p> <p>Ensure service line quality aligns with facility/division and national quality standards.</p> <p>Provide customer service training and biophone etiquette training.</p> <p>Lead the coordination and communication of marketing information and sponsorships targeted at EMS agencies.</p> <p>Monitor and communicate performance and inter-agency issues.</p> <p>Assist agencies in completing and reporting agency performance improvement monitoring.</p> <p>Coordinate face-to-face handoffs and contact with EMS and Emergency Department personnel.</p> <p>Review and analyze data in conjunction with the EMS Medical Director.</p> <p>Assist with primary, refresher, and standardized courses as mutually agreed upon.</p> <p>Participate in various recognition programs for EMS.</p> <p>Manage EMS breakroom/lounge and communicated content available to EMS.</p> <p>Facilitate orientation to EMS operations/functions for Emergency Department staff.</p> <p>Round periodically on EMS students/program participants in the clinical area.</p> <p>Education & Experience:</p> <p>Bachelors degree preferred (healthcare or business-related field).</p> <p>5+ years of combined clinical and healthcare and/or business development sales experience.</p> <p>EMS Paramedic and/or Emergency Room Nurse preferred</p> <p>Frequent travel required</p> <p>Established in 1974, Henrico Doctors Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, womens services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors proudly remains committed to providing patients with the best care possible.</p> <p>"The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.</p> <p>HCA Healthcare Co-Founder</p> <p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director EMS relations opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!</p> <p>We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>