<p>Must Have Technical/Functional Skills</p> <p>Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP)</p> <p>Customer handling skill</p> <p>Problem solving</p> <p>Excellent Communication</p> <p>Roles & Responsibilities</p> <ul> <li>Willingness to work in flexible shift schedules and available for on call support </li><li>Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom. </li><li>Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels. </li><li>Manage and troubleshoot Citrix Virtual Apps and Desktops. </li><li>Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco. </li><li>Provide comprehensive support for end-user hardware, software, and peripherals. </li><li>Support mobile technologies such as iOS devices, Workspace ONE, and Intune. </li><li>Experience in handling tickets via ITSM tool preferably Service Now </li><li>Ability to work independently and manage tasks effectively. </li><li>Experience working with a team in a larger IT environment. </li><li>Experience working with video conferencing systems from companies like Poly and Cisco. </li><li>Good communication skills, able to interact with different IT customers, including leadership. </li><li>Good knowledge of common technologies, such as: Windows 10 and 11, Virtual Desktops & MacOS </li><li>Knowledge of Microsoft Endpoint Configuration Manager and JAMF. </li><li>Some familiarity with Citrix Virtual Apps and Desktops. </li><li>Experience helping users with their computers, software, and devices </li></ul> <p>Salary Range: $55,000 - $65,000 a Year</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>In order to comply with U.S. laws and regulations pertaining to this position, the person(s) hired must be a U.S. Citizen or U.S. Permanent Resident (i.e. "Green Card Holder")</p> <p>#LI-SP1</p>