<p>The Senior Process Analyst/Engineer will plan and lead process improvement projects within the service organization to reduce variation and non-conformances to ensure customer satisfaction is being upheld. This individual will lead enhancements to ensure standard procedures are planned in the most efficient and effective manner and will ensure that defects are identified and dealt with effectively and efficiently. This individual will have a strong commitment to process improvement and the ability to handle multiple projects and priorities and will strive for quality excellence in every detail. This role offers the opportunity to influence and drive key Workforce Solutions Operations activities that will change the way Equifax operates. A successful candidate is a skilled problem solver, process disciplined, data-driven, and has a track record of using data to influence successful business decisions.</p> <p>What you'll do:</p> <ul> <li>Develops policies, procedures and methods to measure, evaluate and improve the quality of products and services </li><li>Conducts timely audit or inspections to ensure quality levels </li><li>Perform internal audits of projects to ensure that fulfillment processes and procedures are adhered to, provide findings and recommendations to management team, and coordinate resolution activities </li><li>Report on quality performance and related initiatives </li><li>Assumes proactive role in defect trending and analysis, implementing corrective and preventative action plans, and following up on assessing the ongoing effectiveness of implemented mitigation plans </li><li>Ensure that critical processes and procedures are current and well-documented </li><li>Oversee and participate in process events affecting fulfillment, including LEAN events, to ensure alignment with existing or new process </li><li>Identify, develop and implement continuous process improvement projects </li><li>Effectively address and resolve customer complaints and issues through root cause analysis and corrective and preventative actions </li><li>Develop and maintain standard work practices to support the quality management system; Manage and document control processes; Work with cross-functional teams to improve quality performance, implement quality systems/processes and process controls </li><li>Analyze operational processes utilizing process maps and recommend changes to improve the quality of the service </li><li>Support multiple projects, balancing priorities and resources to meet project and management expectations </li><li>Assist in business process improvements, process re-engineering and process design to achieve business goals; Assist in development and implementation of business plan and initiatives </li><li>Coordinate reviews and updates of business processes to meet changing business needs </li><li>Create, update, review and gain approval of documentation for new and existing business processes </li><li>Manage and mentor cross-functional teams to successfully execute business projects </li><li>Work with cross-functional teams to coordinate and streamline business processes; Work with leadership in planning, developing, and executing change initiatives across the business; Evaluate project plans and identify change initiatives required for successful project execution; Deliver specific plan to mitigate business risks and concerns </li><li>Support leadership in relation to change management plans including communications, trainings, stakeholder engagement, and impact analysis </li><li>Monitor complex projects and prepare cost effective business cases; Support development of training materials and technical documents </li><li>Prepare project plans and activities and evaluate plans for various meetings and provide consultation of process </li><li>Identify and present project risks and opportunities to key leaders; Develop knowledge on business intelligence skills and processes ;Develop best practices to achieve project objectives and deliverables; Stay updated with ongoing business developments and initiatives; Drive process quality improvements in procedures, systems and reporting </li><li>Create process maps and develop procedures for critical business and quality processes; Participate in quality system improvement initiatives </li><li>Identify, define, and document business and functional requirements in order to recommend process changes that optimize operational efficiency and effectiveness </li></ul> <p>What experience you need:</p> <ul> <li>Bachelor's degree (preferably in Industrial Engineering, Data Science, etc.) </li><li>3+ years of professional experience in a quality/industrial engineering/process improvement role </li><li>3+ years experience in business process improvement using Lean/Six Sigma </li></ul> <p>What could set you apart:</p> <ul> <li>Experience with cross-functional teams </li><li>Excellent verbal and written communication skills with the ability to present information concisely with supporting data </li><li>Ability to communicate with both business and technical teams </li><li>Excellent knowledge of Microsoft Office products, especially excel and pivot tables </li><li>Ability to implement work processes and improve efficiency in productivity </li><li>Lean certifications (i.e. Green belt, Blue belt, and/or Black belt) </li></ul> <p>We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.</p> <p>If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!</p> <p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p>