<p>These Advanced Medical Support Assistant positions are in the Office of Community Care department at the VA Connecticut Healthcare System located at the Newington campus.</p> <p>These positions serve as a Medical Support Assistant (Advanced) at VA Connecticut Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section.</p> <p>Duties may include, but are not limited to:</p> <ul> <li>Supports clinics regarding clinic profile management. </li><li>Collects and updates insurance information from Veterans, family members and other eligible patients. </li><li>Prepares correspondence and memos as needed. </li><li>Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. </li><li>Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable. </li><li>Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage. </li><li>Follows procedures regarding Community Care referrals. </li><li>Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals. </li><li>Enters Veterans seeking emergent/urgent care, scheduling appointments accurately. </li><li>Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics. </li><li>Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient. </li></ul> <p>Work Schedule: Monday through Friday, 7:30am-4:00pm or 8:00am-4:30pm</p> <p>Compressed/Flexible: Not Authorized</p> <p>Remote: Not Authorized</p> <p>Telework/Virtual: Ad-hoc</p> <p>Position Title/Functional Statement #: Medical Support Assistant (Advanced)/F01391</p> <p>Relocation/Recruitment Incentives: Not authorized</p> <p>Permanent Change of Station (PCS): Not Authorized</p> <p>Financial Disclosure Report: Not required</p> <p>Notifications:</p> <ul> <li>Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement. </li><li>Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50. </li><li>This position is covered by locality-based comparability pay. </li><li>Applicants may be referred over for consideration prior to the close date of this announcement. </li><li>There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur. </li></ul> <p>VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo</p> <p>Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf</p> <p>Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf</p>