<p>Overview</p> <p>Mercedes-Benz of Westwood is part of the fast-growing Group 1 Automotive, a leader in automotive retail, and we are looking to add a qualified Customer Service Representative to our team.</p> <p>In addition to competitive pay, we offer our associates the following benefits:</p> <ul> <li>Health, Dental, Vision, Life, and Disability insurance </li><li>401(k) plan with company match </li><li>Paid Time-Off </li><li>Employee Stock Purchase Plan </li><li>Employee Vehicle Purchase Program </li><li>Professional work environment, with job training and advancement opportunities </li></ul> <p>Responsibilities:</p> <ul> <li>Manage appointment bookings (phone/internet) </li><li>Contact present customers (phone, email) to maintain and improve customer loyalty </li><li>Loaner vehicle management </li><li>Some office/accounting duties </li><li>Assist with meeting and greeting service customers promptly in a professional and courteous manner </li><li>Engage with customers waiting for their vehicles in the customer lounge </li><li>Oversee customer contact reports and make calls for follow-up </li><li>Demonstrate behaviors consistent with the company's vision, mission, and values in all interactions with customers, co-workers, and suppliers </li></ul> <p>Qualifications:</p> <ul> <li>High school diploma or equivalent </li><li>Automotive experience preferred </li><li>Great attitude with a high-energy personality </li><li>Excellent customer service and interpersonal skills </li><li>Professional appearance and work ethic </li><li>Ability to work well in a process-driven environment </li><li>Outstanding communication skills in both verbal and written forms </li><li>Valid driver's license </li></ul> <p>All applicants must pass pre-employment testing, which includes background checks, MVR, and drug testing, to qualify for employment.</p> <p>Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.</p> <p>If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.</p> <p>To learn more about our company, visit www.group1auto.com.</p> <p>Apply today or refer a qualified friend.</p> <p>Group 1 Automotive is an Equal Employment Opportunity employer.</p> <p><</p>