<p>Summary:</p> <p>Responsible for handling incoming patient calls scheduling patient appointments and routing messages appropriately to the office locations. This position plays an important role in providing outstanding customer service to all patients.</p> <p>Responsibilities:</p> <p>Addresses inbound calls and communicates with BHMGPC offices about patient matters</p> <p>Answers phone calls in a courteous manner identifying self and obtaining reason for call</p> <p>Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR)</p> <p>Schedules patient appointments according to the guidelines for each office location</p> <p>Verifies patient demographic and pharmacy information</p> <p>Follows the protocol for handling each call according to specific criteria approved by Brown Health Medical Group Primary Care</p> <p>Effectively manages multi-line phone system</p> <p>Coordinates communication and information regarding high risk patients with the appropriate office or department</p> <p>Adheres to federal and local confidentiality laws including HIPAA ensuring patient privacy</p> <p>Follows Brown Health Medical Group Primary Care guidelines for protecting patients? demographic clinical and financial information</p> <p>Performs other job-related duties as assigned</p> <p>Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.</p> <p>Location: Brown Health Medical Group Primary Care USA:RI:Providence</p> <p>Work Type: Full Time</p> <p>Shift: Shift 1</p> <p>Union: Non-Union</p>