<p>ADP is hiring a Salesforce Service Cloud Sr. Lead Product Manager / Solution Architect</p> <ul> <li>Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day? </li><li>Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? </li></ul> <p>Well, this may be the role for you. Ready to design what's next?</p> <p>In this role, you will work alongside a team of friendly, passionate, and creative product managers and developers to bring our products to the market. You create product release plans for our payroll, tax, HR, talent, or benefits solutions leveraging latest of ADP technologies. You'll make them easier to use and help our clients stay compliant, manage costs, and save time.</p> <p>We're looking for someone who excels when no two days are the same. Integrity, resilience, and pushing the boundaries are must-haves in this job. Whether you're in meetings with clients or sales, service, developers, or design, you'll be the guiding voice that helps create and establish product roadmap. You stay close to market trends, anticipate our customers' next questions, and bring new ideas into the mix. You love evangelizing about your product and communicate with confidence. Still, you also have the experience to take your product into the marketplace and position it competitively for maximum financial impact.</p> <p>You've worked with Agile teams and understand product delivery cycles and how to satisfy a diverse group of global stakeholders. You communicate progress to them and provide great products using agile methodology. From concept to code, your voice will influence project success. As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry.</p> <p>Like what you see? Apply now!</p> <p>Learn more about ADP at tech.adp.com/careers</p> <p>WHAT YOU'LL DO:</p> <p>Here's what you can expect on a typical day:</p> <ul> <li>You'll start each day working with teams to understand responsibilities, identify any issues, and communicate priorities. You are a key member of the team, helping bridge the technical requirements between product management and development. </li><li>Feature Design. You'll lead feature design to bring the art of the possible to life. You're always learning and researching new industry trends to make our products better. You'll incorporate what makes sense for on our clients, the market, ADP's goals into your features. </li><li>You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers, product managers, other solution architects, and UX teams, to name some, to continually drive innovation and make the product the best it can be. </li><li>You will measure, monitor and report product metrics, product outcomes and business outcomes. </li><li>Variety of work. There is no typical day. You could be working on feature design, new features, product enhancements or business improvements. Best part? You'll get to see those ideas come to life. </li><li>You'll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions. </li></ul> <p>YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:</p> <ul> <li>Deliver at epic scale.We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. </li><li>Be surrounded by curious learners.We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. </li><li>Act like an owner & doer.Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. </li><li>Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation. </li><li>Join a company committed to equality and equity. Our goal is to impact lasting change through our actions. </li><li>8+ years of Technical Solution Design Experience. </li><li>To thrive in this role, you have experience deploying and maintaining cloud-based Salesforce CRM solutions, both Service Cloud & Experience Cloud, with hands-on involvement in the technical design of the capabilities to deliver products to market in an Agile environment. </li><li>The ideal candidate is versed in Salesforce product strategy, development, design, and rollout, with a penchant for user experience. </li><li>Experience with Salesforce CRM Analytics and Tableau to fully integrate the client and associate experience and drive data driven designs and outcomes </li><li>You are skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact. </li><li>You focus on data driven decision making, are empathetic to client needs, can bridge the gap between business needs and technical possibilities and can drive to closure in an environment where there are many competing priorities. </li><li>You can think both large and small, building capabilities that can be used across the entire organization as well as designing for the uniqueness of each individual associate. </li><li>Experience with delivering A.I.-powered solutions for customer service and/or sales at an enterprise scale is a plus </li><li>Experience in Human Capital Management is a plus. </li></ul> <p>What are you waiting for? Apply today!</p> <p>Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY</p> <p>(ADA version: https://youtu.be/IQjUCA8SOoA )</p> <p>Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.</p> <p>Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.</p>