<p>Must Have Technical/Functional Skills</p> <p>Video conferment support knowledge and experience</p> <p>Basics of Network voice</p> <p>Customer handling skill</p> <p>Problem solving</p> <p>Roles & Responsibilities</p> <ul> <li>Perform installation and setup of new equipment as per AEP's request </li><li>Perform troubleshooting for TV or projector display related issues </li><li>Troubleshoot the wire connectivity "How to" and issues </li><li>Support and resolve "How to" queries raised by conference room users. </li><li>Troubleshoot the Audio & Video related issues that occurs in single device </li><li>Support and resolve the issues reported for conference room related tools (e.g. click to share, sign-in device, etc.) </li><li>Perform break-fix on broken or faulty conference room equipment / hardware </li><li>Support & perform conference room hardware replacement / refresh process </li><li>Support conference room equipment Inventory management by working with customer & vendor </li><li>Perform Physical device reboots requested by engineering support team </li><li>Co-ordination with cross support teams </li><li>Willingness to travel to different close by sites </li></ul> <p>Generic Managerial Skills, If any</p> <p>Verbal and written communication</p> <p>Handling VIP users</p> <p>Excellent interpersonal skill</p> <p>Salary Range: $65,000 - $70,000 a Year</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>In order to comply with U.S. laws and regulations pertaining to this position, the person(s) hired must be a U.S. Citizen or U.S. Permanent Resident (i.e. "Green Card Holder"),</p> <p>#LI-SP1</p>