<p>Overall Mission: To model and ensure consistent execution of Quality, Service and Cleanliness, as well as delivering district business performance results in each of the key result areas by developing a culture of accountability and delivering "Every Store Perfect":</p> <ul> <li>Through a process approach ensuring standards (financial and operational) by executing plans and holding store teams accountable to grow sales and profit, maintaining quality at the highest levels. </li><li>Through clearly communicating brand standards and expectations; </li><li>Through coaching, training and mentoring the Management teams to achieve their full potential; </li><li>Through driving an ownership mentality by showing an ability to grow the business with both top line and bottom line results; </li><li>Through building an environment consistent with the Company Mission and Vision. </li></ul> <p>Key Performance Areas:</p> <p>Sales and Profit Growth</p> <ul> <li>Lead district with an unrelenting passion to grow sales and profitability. </li><li>Ensure the district results achieve the expectations for the key result measures while demonstrating an ability to change. </li><li>Report district performance to Division Presidents quarterly through a process approach. </li><li>Partner with Division Presidents on local marketing to plan and execute DMA-level and local store marketing plans. </li></ul> <p>Developing People</p> <ul> <li>Coach General Manager to hold Management team accountable for service, quality, cleanliness, facility and safety improvement plans and results. </li><li>Oversee and ensure the effectiveness and execution of crew training, recertification, development and promotion process. </li><li>Lead bench discussion with DM & HRM on effective succession planning processes. </li><li>Conduct interviews, hire, and train quality management candidates from internal, external, and campus efforts. </li><li>Ensure effective MIT and Manager Training, development, and feedback execution through weekly visits with Managers in Training. </li><li>Support and prioritize development of General and District Manager hires in partnership with DP, HRM and FTM. </li><li>Ensuring the most effective utilization of company assets and district talent. </li><li>Coach General Manager on appropriate store associate staffing requirements. </li><li>Ensure Operation Supervisor and Internal Management Candidate development. </li></ul> <p>Brand Execution</p> <ul> <li>Responsible to Model, Coach, Mentor, Train, and Communicate service and production expectations with management teams. </li><li>Maintaining quality standards in Service, Quality, Cleanliness, Facility, and safety as measured by key metrics. </li><li>Hold General Managers and their teams accountable for improving all Guest measures. </li><li>Coach General Managers and Management teams on creating and implementing action plans for rapid improvement with an appropriate level of follow up. </li><li>Partner with Maintenance Department to safeguard Facility and Equipment standards. </li><li>Lead new product, process and program roll outs within the District. </li><li>Hold General Managers and their teams accountable for effective implementation of new products, processes and program in their restaurants. </li></ul> <p>Environment</p> <ul> <li>Lead with a structured and disciplined approach to Daily, Weekly, Period and Quarterly success routines. </li><li>Model celebrating successes. </li><li>Recognize improved and/or top performance on each and every store visit. </li><li>Partner with HRM on Associate and Management Investigations in accordance with investigation procedures. </li></ul>