<p>Case Manager</p> <p>Department: Adult Services Reports To: Director of Person-Centered Supports FLSA Status: Non-Exempt</p> <p>Position Summary</p> <p>The Case Manager (CM) plays a vital role in advocating for individuals served through a holistic, person-centered approach. This position oversees the Person-Centered Planning (PCP) process, ensures service compliance, and acts as a liaison between NCIA, LTSS systems, and state agencies. The CM ensures that services are aligned with each individual's goals, while monitoring funding and addressing gaps to support long-term success and independence.</p> <p>Mission-Driven Impact</p> <p>NCIA is a nonprofit organization committed to empowering individuals to reach their fullest potential. The Case Manager supports this mission by promoting inclusive, person-centered services, ensuring regulatory compliance, and fostering collaborative relationships that drive meaningful outcomes.</p> <p>Key Responsibilities</p> <p>Person-Centered Planning & Advocacy</p> <ul> <li> <p>Lead and facilitate the PCP process, ensuring implementation, training, and compliance</p> </li><li> <p>Advocate for services that reflect the goals and preferences of individuals served</p> </li><li> <p>Coordinate PCP meetings with CCS 90-180 days before due dates</p> </li><li> <p>Ensure annual goals are measurable and supplemental assessments are completed</p> </li><li> <p>Review PCP packets for accuracy and compliance</p> </li><li> <p>Ensure Community Setting Rule requirements are met</p> </li></ul> <p>Service Monitoring & Compliance</p> <ul> <li> <p>Review and update service plans weekly in LTSS/ICM software</p> </li><li> <p>Monitor LTSS to verify funding and authorize services based on approved PCPs</p> </li><li> <p>Save PCPs in ICM and assist with staff training</p> </li><li> <p>Notify Fiscal Department and program directors of funding changes</p> </li><li> <p>Communicate service start/end dates to teams</p> </li><li> <p>Support corrective action plans in response to OHCQ findings</p> </li></ul> <p>Relationship Building & Communication</p> <ul> <li> <p>Conduct quarterly home visits for Community Living participants</p> </li><li> <p>Make monthly calls to families and guardians of Day Program and Business Services participants</p> </li><li> <p>Complete bi-monthly follow-along visits with individuals working in the community</p> </li><li> <p>Maintain cooperative communication with staff, supervisors, families, and external partners</p> </li></ul> <p>General Responsibilities</p> <ul> <li> <p>Maintain regular attendance per agency policy</p> </li><li> <p>Perform other duties as assigned to support NCIA's mission</p> </li></ul> <p>Supervisory Responsibilities</p> <p>This position does not include direct supervision of staff.</p> <p>Qualifications</p> <p>Education & Experience</p> <ul> <li> <p>Bachelor's degree in social work, counseling, psychology, special education, or related field</p> </li><li> <p>Minimum 2 years of experience working with individuals with intellectual or developmental disabilities</p> </li><li> <p>Minimum 2 years of experience in case management and service plan development</p> </li><li> <p>Reliable transportation and acceptable driving record per agency and insurance requirements</p> </li></ul> <p>Certifications & Skills</p> <ul> <li> <p>Must obtain and maintain current MANDT and CPR/First Aid certifications</p> </li><li> <p>Excellent writing and meeting facilitation skills</p> </li><li> <p>Ability to read and interpret instructions, memos, and correspondence</p> </li><li> <p>Strong interpersonal and customer service skills</p> </li><li> <p>Proficient in Microsoft Office Suite and database systems</p> </li><li> <p>Solid organizational, time management, and multi-tasking abilities</p> </li><li> <p>Ability to meet deadlines and use technology for job-related tasks</p> </li></ul> <p>Why NCIA?</p> <p>NCIA is a mission-driven organization committed to transforming lives through opportunity and support. Join a team that values compassion, innovation, and excellence.</p> <p>NCIA is proud to be an equal opportunity employer and makes employment decisions based on merit. NCIA celebrates people from all walks of life and prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. All employment is decided based on qualifications, merit, and business needs.</p>