<p>Dispatcher Associate</p> <p>IMMEDIATE HIRING! Dispatcher Part-time, Opportunity</p> <p>Ambulance Transportation Coordinator</p> <p>Richmond, VA</p> <p>starting pay: $25.71/hr. based on experience.</p> <p>JOB SUMMARY</p> <p>Under general direction, utilizes sophisticated system status management computer systems which monitors, updates, and controls the location and movement of ambulances. Represents GMR as a primary decision maker to our clients, personnel, and other allied agencies. Participates in assisting local leadership in meeting relevant goals and performance indicators.</p> <p>The candidates for this position must be able to work under pressure. A higher-than-average attention to detail is required. Deployment Coordinators are responsible for demonstrating competencies in operating all relevant communication systems, information systems, and any other operational relevant systems and processes.</p> <p>ESSENTIAL FUNCTIONS/DUTIES</p> <ul> <li>Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units. </li><li>Coordinates and supervises the activities of any personnel assigned to them. </li><li>Reviews and acts upon, as necessary, all incidents, accidents, deviations/exceptions, and other issues as necessary. Escalates to local leadership as necessary. </li><li>Ensures proper performance of telecommunications, computer, recording and other equipment. </li><li>Attends meetings and maintains positive, professional interactions with all employees </li><li>Works cooperatively with the Field Supervisors, Operation Supervisors, Operations Manager and field crews to ensure that problems or complicated system coordination are handled efficiently. </li><li>Attends continuing education programs as needed. </li><li>Updates relevant systems with daily deployment, staffing, and route changes. </li><li>Ensure all ordered transportation requests are complete and accurate during the call intake and review process including patient coverage information. </li><li>Provides for call intake when necessary completely and with detail </li><li>Provide guidance to road crew as necessary </li><li>Participates in developing deployment and analysis of deployment strategies. </li><li>Other duties as assigned </li></ul> <p>KNOWLEDGE, SKILLS AND ABILITIES</p> <ul> <li>Excellent telephone skills and customer service etiquette </li><li>Basic knowledge of health insurance processes and terminology to assist with identifying needs for prior authorizations </li><li>A "yes we can" approach to assisting with client needs when it comes to problem solving </li><li>Ability to exercise discretionary authority (within given limits) with logic and consistency. </li><li>Knowledgeable in matters of employee health and safety and mindful of loss control. </li><li>Counseling skills that assist employees recognize and understand company and personal needs, values, problems, alternatives, and goals. </li><li>Ability to effectively communicate observations, opinions, and conclusions in such a way that they are understood to both accomplish tasks and fulfil the needs of team members. </li><li>Able to serve as an effective role model or mentor for team members. </li><li>Basic knowledge of telecommunications equipment. </li><li>Ability to adapt rapidly to changing business needs, goals, and metrics. </li><li>Effective oral, written, and interpersonal communication skills </li><li>Familiar with local/regional geography </li><li>Type at least 30 WPM </li></ul> <p>EXPERIENCE</p> <ul> <li>High School diploma or equivalent </li><li>2 year of related experience in healthcare or transportation logistics </li></ul> <p>PREFERRED EXPERIENCE/QUALIFICATIONS</p> <ul> <li>2 years of EMS industry experience </li><li>Basic understanding of medical terminology </li><li>Current EMT and CPR certification </li></ul> <p>EEO Statement</p> <p>Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.</p> <p>Check out our careers site benefits page to learn more about our benefit options.</p> <p>R0051707</p>