<p>Cetera is currently seeking a Senior Specialty Operations Professional for our team located in Des Moines, IA. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period.</p> <p>Core Responsibilities:</p> <ul> <li> <p>Producing and Maintaining Advisory Accounts - setting up, providing maintenance, and resolving Advisory Account work items related to Cetera Financial Group's Advisory Programs.</p> </li><li> <p>Understanding of the Advisory Operations business and established knowledge around brokerage operations New Accounts, Money Movement, and Maintenance.</p> </li><li> <p>You will partner with your Operations Lead and/or Team Lead to understand all position requirements and ensure key metrics are achieved and within Service Level Agreements.</p> </li><li> <p>You will cross train team members with the foundation of the Specialty Operations role. Cross training on Queues and understanding workflows.</p> </li><li> <p>You will proactively work to identify and resolve potential problems with respect to operational issues.</p> </li><li> <p>Respond to inquiries from internal as well as external customers via Sales Force, email, mail (if applicable), and phone (if applicable) in a timely fashion.</p> </li><li> <p>Partner with Internal teams to come to a resolution</p> </li><li> <p>Handle complex cases that require detailed research as requested on customer accounts, respond on time.</p> </li><li> <p>Clearly communicate ideas, escalations, and operational awareness to Team Leads, Operations Team Leads, and leadership.</p> </li><li> <p>Become competent in Docupace, NetX360, Adviceworks, MAA, Salesforce and Smartworks</p> </li><li> <p>You will complete other duties as assigned.</p> </li><li> <p>Provide the clients and advisors of our different communities operational support around Financial Planning operations.</p> </li><li> <p>Learn about our business and develop expertise in BD operations, processing and service as a stepping stone for acquiring additional responsibilities.</p> </li><li> <p>Responsible for low to mid escalations, partnering with Operations Team Lead and leadership to help resolve.</p> </li><li> <p>Partner with internal partners such as the Program Manager, AdviceWorks team and compliance.</p> </li><li> <p>Shared responsibility related to reviewing and completing compliance audit reviews of plans.</p> </li><li> <p>You will partner with your manager to understand all position requirements and ensure key metrics are achieved.</p> </li><li> <p>Process daily work items while meeting process requirements, SLA's and achieving quality metrics.</p> </li><li> <p>You will partner with other team members to ensure advisors experience consistent, high-quality customer service.</p> </li><li> <p>You will proactively work to identify and resolve potential problems with respect to operational issues.</p> </li><li> <p>Respond to inquiries from internal as well as external customers via email, client mail, and phone in a timely fashion.</p> </li><li> <p>You will perform detailed research as requested on customer accounts and respond on time.</p> </li><li> <p>First level contact resolution related to escalated Support Center, Inbox and/or SalesForce inquiries for the department.</p> </li><li> <p>Comply with processes and procedures of the team and regulatory requirements.</p> </li></ul> <p>Required Knowledge, Skills, and Abilities:</p> <ul> <li>Ability to multi-task </li><li>Flexible and adaptable to change </li><li>Strong communication and organizational skills </li><li>Positive role model to colleagues </li><li>Highly responsive to coaching and training </li><li>Independent; able to work and resolve complex issues with minimal guidance </li><li>Ability to learn quickly and multi-task effectively in a fast-paced environment </li><li>Team player attitude </li><li>Energetic and results-oriented </li></ul> <p>Desired Knowledge, Skills, and Abilities:</p> <ul> <li> <p>Bachelor's degree</p> </li><li> <p>Series 99, 6, or 7 licensed</p> </li><li> <p>Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills</p> </li><li> <p>Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments.</p> </li></ul> <p>Minimum Required Education & Experience:</p> <ul> <li>High School Diploma or GED </li><li>1 years' experience in the financial industry </li><li>1 years of experience with MS Office tools </li><li>Licensing (if applicable) </li></ul> <p>Travel Requirements: No Travel Required</p>