<p>Position Title: Retail Supervisor Department: Operations Reports to: Assistant Manager FLSA Status: Nonexempt</p> <p>Position Purpose and Objectives The Retail Supervisor plays a key leadership role in managing the daily operations of the retail sales floor and front-end areas. This position requires proven retail experience and the ability to maintain high standards of customer service, merchandising, and operational excellence. The Retail Supervisor ensures that all store functions-from customer interaction to inventory management-are executed efficiently and in alignment with company standards. This position demands a results-driven retail professional who can lead by example, engage directly with customers and donors, and coach team members to deliver quick, accurate, and friendly service. Retail Supervisors are expected to take ownership of daily operations, audit and evaluate team performance, and ensure a clean, organized, and profitable store environment. To support retail operations, flexibility is required to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays. Retail Supervisors exemplify America's Thrift Stores Core Values in leadership, customer engagement, and operational excellence.</p> <p>Roles and Responsibilities</p> <p>Direct and supervise retail floor and front-end team members to ensure exceptional customer service and operational efficiency.</p> <p>Leverage prior retail experience to train, coach, and motivate team members in sales, merchandising, and customer interaction.</p> <p>Assist with recruiting, selecting, and onboarding retail staff, ensuring candidates align with store needs and culture.</p> <p>Monitor team performance through daily observation, interaction, and coaching to maintain strong sales and service results.</p> <p>Schedule team members effectively to meet labor goals while ensuring adequate coverage for peak retail hours.</p> <p>Perform and oversee all front-end retail duties, including cash register operations, returns, and customer assistance.</p> <p>Manage inventory systems to monitor deliveries, stock levels, and merchandise flow across the sales floor.</p> <p>Analyze daily sales and product trends to anticipate retail needs and take corrective action when necessary.</p> <p>Supervise point-of-sale operations to ensure accuracy, speed, and a positive shopping experience.</p> <p>Maintain control over cash handling, deposits, and related accounting procedures.</p> <p>Provide hands-on assistance to customers and donors, ensuring a welcoming and helpful store environment.</p> <p>Set the standard for exceptional retail service and coach team members to exceed customer expectations.</p> <p>Ensure merchandise is well-presented, properly priced, and reflective of company visual standards.</p> <p>Assist with sales promotions, marketing programs, and visual resets to drive customer engagement and sales.</p> <p>Foster a respectful, team-oriented work environment where communication and collaboration thrive.</p> <p>Address customer or team issues promptly and professionally, escalating as needed.</p> <p>Protect company assets and uphold all safety and loss prevention policies.</p> <p>Maintain a clean, safe, and compliant retail environment that meets company and OSHA standards.</p> <p>Serve as Manager-on-Duty in the absence of the Assistant Store Manager or General Manager, making operational decisions as needed.</p> <p>Perform other related duties as assigned to ensure store success.</p> <p>Skills and Qualifications</p> <p>Minimum of two (2) years of supervisory or keyholder experience in a fast-paced retail environment is required.</p> <p>Demonstrated ability to lead a retail team, drive sales, and deliver a superior customer experience.</p> <p>Strong merchandising skills and understanding of retail operations, cash handling, and visual presentation.</p> <p>Proficiency in basic math, POS systems, and computer applications.</p> <p>Strong communication and interpersonal skills to effectively train and motivate retail team members.</p> <p>Ability to assess performance, provide constructive feedback, and implement coaching strategies.</p> <p>High school diploma or GED preferred.</p> <p>Strong reasoning, decision-making, and problem-solving abilities.</p> <p>Must pass background check, MVR check, and drug screen.</p> <p>Valid driver's license with a clean driving record.</p> <p>Flexibility to work rotating schedules, including evenings, weekends, and holidays.</p> <p>Competencies</p> <p>Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%</p> <p>Physical Demands:</p> <p>Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.</p> <p>Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.</p> <p>Continuously - Standing on tile/concrete, talking, seeing, and hearing.</p> <p>Other:</p> <p>Mostly working a rotating schedule (mid-shifts, evenings, weekends and holidays).</p> <p>Working environment includes inside of building withsemi- controlled temperatures and outside conditions with varying weather and temperatures.</p> <p>Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document.? This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.</p> <p>#IND123</p>