<p>Job Description</p> <ul> <li>Use exceptional customer service skills to view critical part allocation requests from operators and MRO facilities. </li><li>Update and create accurate material delivery commits for decision making on part allocation between operator and MRO shops. </li><li>Participate in SAP Testing environment. Provide feedback on SAP UI updates prior to updating production environment. </li><li>Review material shortage status and work with cross-functional teams to mitigate. Work with CAMs to understand operator requirement. </li><li>Reah out to buyers to obtain commit dates for critical parts </li><li>Update internal spare parts team on the commit stream for parts related to the assigned buyer codes </li></ul> <p>Experience/Qualifications</p> <ul> <li>Strong customer service skills </li><li>1-3 years' experience in Delivery Assurance </li><li>Proficient in SAP </li><li>Proficient with Microsoft Office programs (Excel, Access & Outlook). </li><li>Experience with Pratt & Whitney systems and SAP transaction codes a huge plus. </li><li>Industrial management and understanding of materials processes a plus. </li></ul> <p>Education Requirements</p> <ul> <li>Bachelor's degree in engineering or equivalent education/experience preferred </li></ul> <p>Department: Transportation (NAM) Associate Positions: 1 Skills Required: Materials Processes,Industrial Management,Communication,Microsoft Excel,Microsoft Outlook,Enterprise Resource Planning (ERP),SAP,Customer Service Location: East Hartford, Connecticut Desireable Skills: Materials Processes,Industrial Management,Communication,Microsoft Excel,Microsoft Outlook,Enterprise Resource Planning (ERP),SAP,Customer ServiceDesignation: AssociatePosted On: 26-Feb-2026</p>