<p>Service Manager</p> <p>We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.</p> <p>Job Summary</p> <p>The Service Manager is responsible for overseeing daily operations of the service department, ensuring exceptional customer satisfaction, maximizing department profitability, and managing a team of service advisors, technicians, and support staff.</p> <p>Responsibilities:</p> <ul> <li>Oversee daily operations of the service department, ensuring a smooth, efficient, and profitable workflow. </li><li>Manage, hire, and mentor a high-performing team of technicians and service advisors. </li><li>Act as a key point of contact between customers and the service team, ensuring clear communication and a seamless customer experience. </li><li>Maintain high levels of customer satisfaction by ensuring prompt, courteous, and professional service. </li><li>Ensure work orders are efficiently distributed among technicians and prioritize repair needs. </li><li>Monitor performance metrics and implement process improvements to increase productivity and customer retention. </li><li>Ensure proper documentation of all service transactions and maintenance of accurate service records. </li><li>Continuously seek ways to enhance the dealership's reputation through positive customer experiences. </li><li>Comply with all company policies, procedures, and safety standards. </li><li>Other duties as assigned. </li></ul> <p>Qualifications:</p> <ul> <li>Strong technical knowledge of automotive systems and repair procedures. </li><li>Proven experience managing a service department or team within a dealership or automotive environment. </li><li>Strong communication skills and basic match skills. </li><li>Exceptional leadership, interpersonal, and customer service skills. </li><li>Highly organized with the ability to multitask and prioritize effectively. </li><li>Professional, friendly demeanor with a commitment to customer satisfaction. </li><li>Valid driver's license and a clean driving record. </li></ul> <p>We offer best in class industry benefits:</p> <ul> <li>Competitive pay </li><li>Medical, Dental and Vision Plans </li><li>Paid Holidays & PTO </li><li>Short and Long-Term Disability </li><li>Paid Life Insurance </li><li>401(k) Retirement Plan </li><li>Vehicle Purchase Discounts </li><li>Employee Discounts on Parts and Service Repairs </li><li>Aggressive Employee Referral Program with Bonus Opportunities </li></ul> <p>You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.</p> <p>Service Manager We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professio...Lakeland Chrysler Dodge Jeep, Lakeland Chrysler Dodge Jeep jobs, careers at Lakeland Chrysler Dodge Jeep, Auto jobs, careers in Auto, Lakeland jobs, Florida jobs, General jobs, Service Manager</p>