<p>Under the direction of the Associate Executive Director, the Program Director provides year-round leadership and oversight to Summer Camp, Kids' Day Out (KDO), Homeschool Physical Education, and Youth/Family Enrichment programs. This role is responsible for ensuring high-quality program delivery, operational excellence, safety, and an exceptional participant experience across all assigned program areas.</p> <p>The Program Director plays a key role in supporting center membership growth through engaging programs, strong communication, and excellent service-oriented leadership. This position is expected to meet or exceed budget, enrollment, quality, and retention goals and to ensure programs reflect the mission and values of the YMCA.</p> <p>Critical areas of expertise include: multi-program management, curriculum development, childcare/camp operations, youth engagement, enrichment program innovation, recruitment/management of staff and volunteers, customer service excellence, and strong planning and administrative skills.</p> <p>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:</p> <p>Program Quality and Growth</p> <ul> <li> <p>Summer Camp></p> </li><li> <p>Provides direct leadership, vision, and oversight for all Summer Day Camp operations.</p> </li><li> <p>Leads all camp planning including curriculum development, scheduling, staff structure, special events, and supply management.</p> </li><li> <p>Directs recruitment, hiring, onboarding, and training for all seasonal camp staff.</p> </li><li> <p>Ensures delivery of a safe, engaging, developmentally appropriate, and mission-driven camp experience.</p> </li><li> <p>Monitors program quality through observation, staff feedback, participant surveys, and NPS results.</p> </li><li> <p>Ensures camp operations meet or exceed goals for enrollment, retention, budget, and participant satisfaction.</p> </li><li> <p>Maintains compliance with ACA standards, YMCA policies, and applicable state/local regulations.</p> </li><li> <p>Builds positive relationships with families and proactively resolves concerns to support retention and summer-to-summer growth.</p> </li><li> <p>Leads camp communication including newsletters, daily announcements, parent updates, behavior management follow-up, and incident reporting.</p> </li><li> <p>Kids' Day Out ></p> </li><li> <p>Provides direct leadership and oversight to all Kids' Day Out program operations.</p> </li><li> <p>Manages all aspects of programming planning, associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership.</p> </li><li> <p>Ensures that the program team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall program growth.</p> </li><li> <p>Maintains quality and ensures that the needs of the members and the community are met within program areas through an integrated program strategy that supports membership.</p> </li><li> <p>Responsible for program retention and growth.</p> </li><li> <p>Proactively identifies and resolves member issues and concerns.</p> </li><li> <p>Homeschool Physical Education ></p> </li><li> <p>Provides direction and supervision to the Homeschool PE program, ensuring structured, inclusive, and engaging instruction.</p> </li><li> <p>Develops and updates program curriculum to support physical development, teamwork, and social connection.</p> </li><li> <p>Ensures class quality, adherence to safety practices, positive behavior management, and consistent communication with families.</p> </li><li> <p>Evaluates program opportunities and expands offerings based on community needs.</p> </li><li> <p>Teen Programming (Teen Leaders/ Youth in Government)></p> </li><li> <p>Provides leadership and oversight of all teen-focused programs including Leaders Club, Youth in Government, teen nights, , service-learning, and leadership development experiences.</p> </li><li> <p>Designs, implements, and evaluates intentional, mission-centered programming that fosters belonging, character development, social skills, and leadership.</p> </li><li> <p>Recruits, trains, and supervises teen program advisors, volunteers, and part-time staff.</p> </li><li> <p>Develops an annual teen program plan including themes, schedules, curriculum, special events, and community partnerships.</p> </li><li> <p>Builds strong relationships with teens and families to promote retention, engagement, and positive behavior expectations.</p> </li><li> <p>Ensures all teen programs maintain proper supervision, safety practices, and adherence to YMCA policies and risk management standards.</p> </li><li> <p>Creates targeted outreach and marketing strategies for teen involvement, working collaboratively with Membership, Marketing, and Community Engagement teams.</p> </li><li> <p>Tracks enrollment, participation trends, attendance, and teen satisfaction to support continuous improvement.</p> </li><li> <p>Acts as a mentor and role model, ensuring programs provide a supportive, inclusive environment for all teens.</p> </li></ul> <p>Program Operations/Team Leadership</p> <ul> <li> <p>Administrative></p> </li><li> <p>Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.</p> </li><li> <p>Develops and implements association survey and measurement strategies and action plans through NPS surveys.</p> </li><li> <p>Leads strategy implementation to achieve strategic plan targets for programming.</p> </li><li> <p>Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.</p> </li><li> <p>Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.</p> </li><li> <p>Team Leadership></p> </li><li> <p>Provides direct supervision and leadership to direct reports while hiring, developing, motivating and retaining a committed team passionate about the YMCA's mission, safety and service to members.</p> </li><li> <p>Advocates for association-wide practices and is a source for innovative ways to grow the program member experience, base, and practices.</p> </li><li> <p>Leader-On-Duty:</p> </li><li> <p>Serves as Leader-On-Duty within the Leadership Team's monthly schedule.</p> </li><li> <p>Supports other YMCA program areas:</p> </li><li> <p>Assists in maintaining a collaborative environment by supporting the operations of other programs, as needed.</p> </li><li> <p>Membership Engagement and Retention:</p> </li><li> <p>Evaluates members connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated, and aligned to YMCA goals.</p> </li><li> <p>Assists with monthly marketing and communication for programming.</p> </li></ul> <p>Safety and Risk Management</p> <ul> <li>Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. </li><li>Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. </li><li>Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies. </li><li>Supervises meals, snacks, restroom, and transition periods to promote a safe, orderly environment and encourage healthy habits. </li><li>Conduct health checks on children for potential health concerns such as head lice, ringworm, or other communicable conditions, and reports immediately to the Program Director. </li><li>Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants and their families. </li><li>Ensure high-risk areas (e.g., restrooms, locker rooms, closets) are monitored and secured when not in use. </li><li>Maintain appropriate staff-to-child ratios and provides active, engaged supervision at all times. </li><li>Follow established sign-in/sign-out procedures to ensure children are released only to authorized adults. </li><li>Responds appropriately to behavioral and medical incidents, documenting and reporting as required. </li><li>Adhere to risk management training requirements including child abuse prevention </li><li>Support a safe, positive, and inclusive environment where children feel secure and respected </li><li>Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. </li></ul> <p>Education/ Experience Required:</p> <ul> <li>BA/BS in Youth Development, Recreation, Health Sciences, Physical Education or related field or equivalent experience preferred. </li><li>Minimum of one to three years of experience in child care, sports, aquatics, or similar youth related programs with supervisory and payroll management experience required. </li><li>Experience serving on leadership team of a Y (or similar) membership organization serving over 2,000 membership households preferred. </li><li>Proven results in increasing program quality and growth through exceptional planning and organizational skills. </li><li>Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants. </li><li>Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals. </li><li>Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results. </li><li>Demonstrated ability to multi-task and adapt to changing contexts and priorities. </li><li>Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making. </li><li>Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures. </li><li>Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology. </li></ul> <p>Certifications/Trainings Required:</p> <ul> <li>Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration. </li><li>Maintain other required certifications as stated in the training matrix. </li></ul> <p>WORK ENVIRONMENT AND PHYSICAL DEMANDS:</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to:</p> <ul> <li>The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. </li><li>While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. </li><li>Ability to instruct and observe participants during program activities. </li><li>The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. </li><li>Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. </li><li>Ability to sit and reach, and must be able to move around the work environment. </li><li>Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. </li><li>Must have flexibility and the ability to adapt to changing circumstances. </li><li>Ability to lift and move a minimum of 30 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. </li><li>Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. </li><li>The noise level in the work environment is usually moderate to high. </li><li>This position requires reliable transportation and willing to travel, if needed. </li><li>This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. </li><li>Must be able to perform all duties and functions of those that are supervised </li></ul> <p>ACCOUNTABILITY:</p> <p>Accountable for completion of assigned goals as measured by the number of people served, cause driven measures, service satisfaction scores, operating results, and supervisor evaluation of assigned duties. Accountable for attaining and exceeding all State licensing standards as well as Association Operating Guidelines.</p>