<p>What makes us Qlik?</p> <p>A Gartner Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.</p> <p>We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.</p> <p>The Vice President of Engineering, Saas Operations Role</p> <p>The VP of Engineering, SaaS Operations is responsible for ensuring the availability, scalability, performance, and operational excellence of a multi-tenant SaaS platform. This leader oversees site reliability engineering (SRE), cloud infrastructure, DevOps, platform engineering, and production operations. They partner with R&D, Security, and Product to deliver a highly reliable, secure, cost-efficient SaaS environment.</p> <p>Here are the core responsibilities of the role:</p> <p>SaaS Platform Operations</p> <ul> <li>This role leads the continue buildout and evolution of our AI infrastructure to power Qlik Cloud's multiple AI offerings </li><li>Own operational performance: uptime, SLAs, latency, incident rates, and capacity. </li><li>Lead teams responsible for SRE, DevOps, AI, cloud operations, infrastructure engineering, and tooling. </li><li>Establish and enforce best practices for monitoring, observability, logging, and incident response. </li></ul> <p>Reliability & Scalability</p> <ul> <li>Drive strategy for availability, scale, compliance, and resilience of AI infrastructure </li><li>Drive architecture and systems design to ensure high availability and resiliency. </li><li>Optimize cloud infrastructure for cost, performance, and scalability (AWS/GCP/Azure). </li><li>Implement capacity planning, disaster recovery, automated failover, and multi-region strategies. </li></ul> <p>Operational Leadership</p> <ul> <li>Build and lead a world-class SaaS Ops organization with strong managers and ICs. </li><li>Develop operational KPIs and adopt industry benchmarks (DORA metrics, MTTR, SLOs). </li><li>Champion a DevOps and continuous-delivery culture across engineering. </li></ul> <p>Security & Compliance</p> <ul> <li>Partner with Security to maintain compliance: SOC2, ISO 27001, GDPR, HIPAA (as applicable). </li><li>Ensure operational processes around vulnerability management, patching, and secure configuration. </li><li>Lead technical aspects of audits and customer security reviews. </li></ul> <p>Cross-Functional & Strategic Impact</p> <ul> <li>Collaborate with Product Engineering to ensure smooth deployments and reduce production friction. </li><li>Work with Finance on cloud cost forecasting and FinOps programs. </li><li>Support Sales, Customer Success, and Enterprise customers on architecture reviews and escalations. </li></ul> <p>We're looking for a teammate with the following skills and qualifications:</p> <ul> <li>10+ years engineering experience, including 5+ years leading operations or SRE for a SaaS product. </li><li>Experience leading cross functionally and has operated in a Senior Director or VP level role at a global company </li><li>Expertise with cloud infrastructure (AWS, GCP, or Azure), container orchestration (Kubernetes), and CI/CD. </li><li>Strong background in systems engineering, distributed systems, and high-scale operations. </li><li>Experience leading incident management processes and high-availability architectures. </li><li>Demonstrated ability to build and scale operational teams. </li><li>Experience with multi-region or global SaaS deployments. </li><li>FinOps or cloud cost optimization experience. </li><li>Background in compliance-heavy SaaS sectors (e.g., finance, healthcare). </li></ul> <p>The location for this role is:</p> <ul> <li>King of Prussia, PA </li><li>Boston, MA </li><li>Remote - East Coast or Central time zone. </li></ul> <p>Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!</p> <p>More about Qlik and who we are:</p> <p>Find out more about 'Life at Qlik' on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.</p> <p>What else do we offer?</p> <ul> <li>Named in Newsweek's 'Americas Greatest Workplaces 2025': https://rankings.newsweek.com/americas-greatest-workplaces-2025. </li><li>Genuine career progression pathways and mentoring programs. </li><li>Culture of innovation, technology, collaboration, and openness. </li><li>Flexible, diverse, and international work environment. </li></ul> <p>Giving back is a huge part of our culture. Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our CorporateResponsibility Employee Programs.</p> <p>Salary and Benefits: The anticipated base salary range for this role is?$305,000</p> <ul> <li>370,000 MAX per year. This position is eligible for a bonus up to 40% under the Company's corporate bonus plan. Final?compensation?offered by Qlik will be based on factors such as the candidate's location, job-related skills, education, experience, and other business and organizational needs. </li></ul> <p>This position is eligible for comprehensive benefits, including - but not limited to - medical, dental, and vision coverage life and AD&D, short and long-term disability coverage, paid time off, paid parental / maternity leave, participation in a 401(k) program that includes company match, and many other additional voluntary benefits.</p> <p>Application Window: The application window is 60 days, but applicants are encouraged to apply as soon as possible.?The posting will be removed before the application window closes if the position is filled.</p> <p>For positions in Massachusetts: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.</p> <p>Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.</p> <p>Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor's website to review the Equal Employment Opportunity Posters, including the "Know Your Rights" and "Pay Transparency Nondiscrimination" posters.</p> <p>If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik's Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.</p> <p>Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.</p>