<p>Description</p> <p>Summary:</p> <p>Provides exceptional customer service for patients while facilitating patient flow. Handles all office responsibilities, as well as assists patients and therapists with preparation and provision of efficient therapy services.</p> <p>Responsibilities:</p> <ol> <li> <p>Serves as the initial point of contact for all patients, greeting and answering phones in a timely and professional manner, prioritizing and directing calls appropriately.</p> </li><li> <p>Performs patient registration, scheduling and financial clearance.May support other locations to complete these functions.</p> </li><li> <p>Communicates with insurance companies to verify benefits and coverage to ensure proper billing and authorization.</p> </li><li> <p>Receives and processes patient payments at point of service according to guidelines. Answers patient inquiries and refers to appropriate team members.</p> </li><li> <p>Creates and maintains patient charts, including required documentation. Scans documents into the medical record and completes the discharge process from all systems. Archives paper charts according to established procedure.</p> </li><li> <p>Process medical records requests identified by Health information management, third party payers, attorneys, patients, caregivers and vendors.</p> </li><li> <p>Maintains and replenishes department supplies to ensure a smooth-running department.</p> </li><li> <p>Ensures optimal patient experience for their visit with set-up and clean treatment rooms/gym. Assists therapists as instructed.</p> </li><li> <p>leans equipment adhering to infection control guidelines and communicates with supervisor about equipment repairs/inspections. Safely assists patients as needed on/off equipment.</p> </li><li> <p>Ability to travel between outpatient sites, as assigned based on coverage needs.</p> </li><li> <p>Serves as back-up to other administrative functions as needed.</p> </li><li> <p>Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).</p> </li><li> <p>Performs other duties as required.</p> </li></ol> <p>Other Information:</p> <p>High school diploma or equivalent required. CPR certification (department will arrange training during probationary period)</p> <p>Ability to multi-task, prioritize and manage time effectively</p> <p>Computer literacy, efficient and accurate data-entry and reporting skills</p> <p>Desired Skills: Experience with medical terminology, previous experience in a medical office.</p> <p>Experience working with patient and/or people interactions within the community</p> <p>Bilingual preferred : language preference based on location</p> <p>Working Conditions:</p> <p>Manual: significant manual skills/motor coord & finger dexterity</p> <p>Occupational: Some occupational risk</p> <p>Physical Effort: Very Heavy effort. May exert up to 50 lbs. force</p> <p>Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.</p> <p>Company: Danbury Hospital</p> <p>Org Unit: 1874</p> <p>Department: Rehab Services Admin</p> <p>Exempt: No</p> <p>Salary Range: $17.60 - $33.48 Hourly</p> <p>Share:</p>