<p>Description</p> <p>The Family Welcome Center is a culturally responsive hub designed to support newly arriving Haitian and Latin families as they navigate life in a new country. We provide access to essential services, community resources, and a warm, inclusive environment where families can feel safe, seen, and supported.</p> <p>We are seeking a passionate and experienced Program Manager to lead our efforts in delivering high-quality, trauma-informed services to immigrant families, while building strong community partnerships and guiding a dedicated team.</p> <p>What You Will Be Doing to Make a Difference:</p> <ul> <li>Create a warm and welcoming environment to support newly arriving children and families </li><li>Responsible for the reaching out to community resources and volunteers </li><li>Connect with children and families to assess basic needs and complete applications for support </li><li>Monitor community needs </li><li>Provide administrative supervision to all FWC staff </li><li>Ability to work a flexible schedule </li><li>Driving is required </li></ul> <p>Important Health and Wellness Benefits - BENEFITS BEGIN FIRST DAY OF WORK</p> <p>Blue Cross and Blue Shield Health and Dental Insurance</p> <p>Eye-Med Vision Benefits</p> <p>Employer Paid Life and Long-Term Disability Insurance</p> <p>Medical Flexible Spending Account and Dependent Care Account</p> <p>Employee Assistance Program</p> <p>Paid Time Off</p> <p>35 Days Paid Time Off (15 Vacation Days, 12 Holidays including Juneteenth and 8 Sick Days)</p> <p>Additional Benefits</p> <p>Retirement Plan 403(b) (employer match after the first year of employment)</p> <p>Opportunities for Reduced Tuition for Clinical Master's Degree</p> <p>Opportunities for Student Loan Forgiveness</p> <p>Mileage Reimbursement</p> <p>Extensive Training Program</p> <p>Two-Week Orientation, Training, and Shadowing</p> <p>Weekly Group Supervision</p> <p>Weekly Individual Supervision</p> <p>Daily Mentoring and Support</p> <p>Immediate Access to Comprehensive Online Self-Paced CEU Trainings</p> <p>Opportunities for Certification in Evidence-Based Practices</p> <p>Requirements</p> <p>Qualifications/Credentials</p> <ul> <li>Bachelor's degree in Human Services Field OR related experience </li><li>Language capacity in Haitian Creole and/or Spanish required </li><li>Must also be fluent in English </li><li>Understanding of local systems and resources </li></ul> <p>Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias, discrimination, or harassment of any kind, and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.</p> <p>Contact Information:</p> <p>recruitment@baystatecs.org</p> <p>857-374-5669</p>