<p>As part of Cleveland Clinic Akron General Hospital, the Bath Health and Wellness Center offers patient-friendly primary care and specialty services to the surrounding community. Our expert physicians and caregivers continuously aim to create a welcoming and supportive environment for patients of all ages. Here, you will receive endless appreciation and encouragement while building a rewarding career with one of the most respected healthcare organizations in the world.</p> <p>As the Member Services Coordinator for our LifeStyles Program, you will process cancellations, category changes, incidents, complaints and delinquent accounts for all members. You will also maintain records for billing/collections, cash controls, inventory, payroll and point of sale and complete similar tasks related to the accounting process. This position allows you to utilize your skills to support beneficial health and wellness initiatives, all while expanding your knowledge and creating meaningful caregiver relationships.</p> <p>A caregiver in this position works days from 8:00AM - 7:00PM, with varying start/end times and additional Saturday shifts available.</p> <p>A caregiver who excels in this role will:</p> <ul> <li>Process all member cancellations and complete monthly cancellation reports. </li><li>Process all membership category changes, including upgrades/downgrades. </li><li>Serve as an information source to address member questions on center rules, regulations, policy and procedure, including concerns, complaints, injuries and incidents. </li><li>Perform daily revenue processing and reconciliation, conduct opening/closing of cash drawer, reconcile receipts and resolve discrepancies. </li><li>Compile financial/statistical data and format into departmental reports. </li><li>Identify and contact members regarding expiring credit/debit card numbers or outdated/inaccurate checking and savings accounts information. </li><li>Coordinate the collection process, follow through on delinquent accounts, coordinate payment plans if necessary and finally send to collections if other efforts are unsuccessful. </li><li>Assist with the payroll process and collect/audit time sheets. </li><li>Reconcile time and attendance information, resolve discrepancies to ensure accurate payroll processing and meet deadlines. </li><li>Maintain electronic and manual filing systems for membership records and assist with tracking and maintaining inventory. </li><li>Assume manager-on-duty responsibilities. </li></ul> <p>Minimum qualifications for the ideal future caregiver include:</p> <ul> <li>Associates Degree in Business, Finance, Accounting or a customer-service-related field </li><li>Ability to perform data entry </li><li>Proficiency with software applications (e.g., Word and Excel) </li></ul> <p>Preferred qualifications for the ideal future caregiver include:</p> <ul> <li>Bachelors Degree </li><li>Two years of business related office experience </li><li>One year of sales experience </li></ul> <p>Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/</p> <p>Physical Requirements:</p> <p>Personal Protective Equipment:</p> <ul> <li>Follows standard precautions using personal protective equipment as required </li></ul> <p>Pay Range</p> <p>Minimum hourly: $16.47</p> <p>Maximum hourly: $23.61</p> <p>The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.</p>