<p>The incumbent for this position serves as a member of the integrated administrative and clinical team within the local Community Care department, as outlined by the Office of Community Care Operating Model. This integrated team manages the Veteran's episode of care in the community.</p> <p>Duties and responsibilities include, but are not limited to:</p> <ul> <li>Responsible for initiating and carrying out a variety of administrative and technical duties in support of community care referral management. </li><li>Provides administrative coordination of patient care, appointments, and logistical factors associated with direct patient care, inpatient and outpatient, related to the coordination of care between the VAMC and outside facilities, both VA and Non-VA. </li><li>Uses a broad working knowledge of all medical center programs and services and of the varying priorities and complexities of outside care for specialty services. </li><li>Typing, filing, data entry, scheduling appointments and tests, ensuring transfer of medical records from and to the VAMC and other facilities, ordering office supplies and necessary forms, scheduling patients' appointments and/or consults, tracking patients' appointment status in the community and maintaining spreadsheets to validate data tracking, making follow-up (post-care) calls on a daily basis, completing electronic forms for cost estimate/payment of community medical care by the VA. </li><li>Contributing in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self- help solutions and entering appropriate information into the electronic record; monitoring pre- appointment requirements to assure readiness for patient visit/procedure (e.g. X-ray, lab work); participating and providing input in problem-solving on operational issues or procedures in team meetings; performing administrative follow-up actions; independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. </li><li>The Lead AMSA assists the Supervisory AMSA with developing contingency plans for data/input/transmission. Maintains suspense files necessary for monitoring the processing of consults. The incumbent is responsible for identifying backlogs in workload and potential procedural problems by observation/monitoring of the activities for the AMSAs and brings them to the attention of the supervisor. </li><li>Provide weekly, monthly and quarterly reports within established time frames and report to the supervisor. Incumbent will perform spot checks to ensure that all AMSAs are processing consults following Office of Community Care procedures and guidelines and ensuring appropriate authorizations are entered if required utilizing the correct Fund Control Point (FCP)/Obligation number and correct cost estimations. </li><li>Collaborates, communicates, sets priorities, and organizes the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. </li><li>Responsible for reviewing the work of full performance and developmental AMSAs for accuracy and completeness, using current laws and directives. The incumbent is skilled in tactful and effective communication both orally and in writing. Demonstrates advance knowledge of the technical health care process as it relates to access to care. </li></ul> <p>Work Schedule: Monday through Friday, 7:30am-4:00pm</p> <p>Telework: Not Available</p> <p>Virtual: This is not a virtual position.</p> <p>Functional Statement #: 000000</p> <p>Relocation/Recruitment Incentives: Not Authorized</p> <p>Permanent Change of Station (PCS): Not Authorized</p>