<p>Fulcrum Consulting, an LRS company, is seeking a Business Systems Analyst with our client in Minneapolis, MN.</p> <p>We are seeking a ServiceNow User Experience lead to ensure that, for our ServiceNow-based solutions, they are designed with user-centered principles. This role will champion UX best practices from ideation through deployment, working cross-functionally with product engineering and business stakeholders to deliver intuitive, accessible, and engaging ServiceNow-based experiences.</p> <p>Accountable for ensuring that clear, concise requirements have been captured. Participate in testing, drive issue resolution, support the implementation check-out process and develop all procedural documentation and manuals.</p> <p>Experience Preferred:</p> <ul> <li>3 Years of ServiceNow Platform and 2 Years of UI/UX on ServiceNow </li><li>6 month Contract-to-Hire </li></ul> <p>Top 3-5 Requirements:</p> <ul> <li>UI/UX experience on ServiceNow platform </li><li>HTML, CSS and Java experience preferred </li><li>UI/UX designing, creating standards and streamlining user experience across all ServiceNow modules </li></ul> <p>Responsibilities:</p> <ul> <li>Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment. </li><li>Conduct & synthesize user research, interviews, surveys, and usability testing to inform design decisions. </li><li>Translate research insights into user flows, wireframes, prototypes and mockups. </li><li>Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals </li><li>Develop & maintain design systems, component libraries and documentation to support scalable, consistent user experiences. </li><li>Advocate for accessibility and inclusive design standards in all solutions </li><li>Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders </li><li>Iterate on designs based on user feedback, analytics, and testing results </li><li>Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence. </li><li>Present UX strategies, concepts, and deliverables to stakeholders, executives, and development teams. </li><li>Partner with Corporate Communications to align on corporate UX design standards. </li><li>Adhere to Agile Methodology and ServiceNow Best Practices. </li></ul> <p>The base range for this contract position is $40 - $70 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</p> <p>Fulcrum Consulting, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.</p>