<p>Responsibilities</p> <p>Provides support to end-users on a variety of issues. Responsible for providing positive customer service on all levels and to ultimately drive to completion and total resolution of each reported issue. Works closely with system and network administration teams to execute and complete project tasks within the pre-determined timeframe and according to specifications.</p> <ul> <li>Monitors the Help Desk queue, and ensures tickets are resolved before the exceeded target completion date/time, or to the customer's satisfaction. </li><li>Identifies, researches, and resolves technical problems. </li><li>Respond to telephone calls and emails requesting assistance. </li><li>Tracks and monitors all issues to ensure a timely resolution. </li><li>Relies on instructions and pre-established guidelines to perform the functions of the job. </li><li>Installs and configures PCs, laptops, printers, fax machines, and other equipment as assigned. </li><li>Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and peripherals. </li><li>Documents, maintains, upgrades, or replaces hardware and software systems. </li><li>Supports and maintains user account information, including security rights and systems groups. </li><li>Works with all levels of Information Systems staff to help identify problem solutions and documentation. </li><li>May perform other duties as needed and/or assigned. </li></ul> <p>Qualifications</p> <ul> <li> <p>High school diploma or general education degree (GED) required.</p> </li><li> <p>Two or more years of technical customer service support and tracking, desktop setup and support and configuration.</p> </li><li> <p>Familiarity with the following preferred:</p> </li><li> <p>Security through user administration of Active Directory</p> </li><li> <p>TCP/IP, internet, intranet, Cisco VPN, and firewall technologies</p> </li><li> <p>Remote access security techniques and products</p> </li><li> <p>Email architecture, services, and protocols, Outlook configurations</p> </li><li> <p>Citrix, VPN Client, and Web</p> </li><li> <p>LAN/WAN infrastructure, protocols, and technologies</p> </li><li> <p>Strong analytical and problem-solving skills.</p> </li><li> <p>Must be willing to work extended hours, nights, or weekends when necessary.</p> </li><li> <p>A+, Net+, CCNA, MCTS, MCDST preferred.</p> </li></ul> <p>We create communities where employees thrive in their work, helping our residents thrive in their homes.</p> <p>Atria Senior Living's corporate Support Center has openings for individuals looking for a career with outstanding benefits, including:</p> <ul> <li>Paid holidays and PTO </li><li>Benefits package also includes Health, Dental, Vision, and Life Insurance </li><li>Retirement Savings Plan / 401(k) employer match </li><li>Tuition reimbursement (U.S Based Communities) </li><li>Enrollment in benefits varies by employee classification </li></ul> <p>As a valued team member at Atria, you'll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!</p>