<p>Duties and Responsibilities</p> <ul> <li>Balance accounts from the day shift </li><li>Process guest check-ins and check-outs </li><li>Ensure customer satisfaction by scheduling wake up calls and other concierge duties </li><li>Handle guest requests and complaints employing other departments as necessary </li><li>Manage and update all official documents pertaining to the role </li><li>Ensure all end-of-day activities have been successfully reconciled </li><li>Answer calls and queries on various internal and external communication lines </li></ul> <p>Skills and Qualifications</p> <ul> <li>Strong customer service ability </li><li>1-2 years of hotel night audit experience </li><li>Advanced math and bookkeeping skills </li><li>Computer-based knowledge such as data entry, accounting, invoicing, and billing </li><li>Attention to detail and organization </li><li>Time management and multitasking skills </li><li>Excellent verbal and written communication capabilities </li><li>Problem solver and ability to diffuse tense situations </li><li>Able to work weekends and holidays </li></ul> <p>Team members may enjoy the following benefits:</p> <ul> <li>Medical, Dental, Vision, and Supplemental Plans </li><li>Paid Time Off and Paid Holidays </li><li>401(k) Retirement Plan with Company Match </li><li>Long-Term & Short-Term Disability Insurance </li><li>Life, AD&D, and Supplemental Insurances </li><li>Employee Assistance Program </li><li>Resort Accommodation Discounts </li></ul> <p>Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.</p> <p>A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</p> <p>This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</p> <p>This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.</p> <p>We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.</p>