<p>Overview</p> <p>Great Day Improvements - National Customer Care and Customer Risk Specialist</p> <p>If you have excellent customer service skills, join the Great Day Improvements team! Great Day Improvements has immediate openings for experienced National Customer Care Representative at our Sharonville office.</p> <p>The ideal candidate will have previous experience working in a customer service environment and will be responsible for ensuring our customers receive a quality phone experience.</p> <p>Responsibilities</p> <p>Great Day Improvements currently has an opening for a National Customer Care Representative</p> <ul> <li>Primarily responsible for assisting the National Customer Care Manager in maintaining a high level of customer service for both internal and external customers and assisting as a corporate liaison for affiliates and customers. </li><li>Customer service communication with both private & public agencies (including BBB, Good Housekeeping, Attorney General, NARI, AAMA, etc.) to assist in resolving elevated customer concerns </li><li>Setting up services for customers </li><li>Researching and resolving customer complaints </li><li>Outbound Quality Calls and Collection Calls </li><li>Creation and maintenance of files including customer service database to ensure information is accurate, current, and without deviances </li><li>Communicating with affiliate offices and other departments within Champion </li><li>Provide feedback to Regional and Executive level management regarding company service issues or customer concerns. </li></ul> <p>Qualifications</p> <ul> <li>Excellent oral and written communication skills </li><li>Excellent problem resolution skills </li><li>Friendly, professional, and confident demeanor on the telephone and in person </li><li>Well versed in all Microsoft Office products </li><li>Ability to work independently and with minimal supervision </li><li>Skills in database management and record keeping </li><li>Strong organizational skills and ability to manage multiple priorities </li><li>Minimum 3 - 5 years of Customer Service Experience required </li></ul> <p>Great Day Improvements is an Equal Employment Opportunity Employer</p> <p>Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.</p>