<p>Description</p> <p>Job Overview:</p> <p>The Lead Concierge assists in the successful execution of the highest standards of service and hospitality for this blue chip luxury residence, guests, co-workers, vendors, service providers, neighbors, and all others.</p> <p>Reports to: General Manager</p> <p>Responsibilities:</p> <ul> <li>Oversee the scheduling of concierge staff and coordinate with the valet supervisors to align staffing schedules and guidelines. </li><li>Provide initial training and orientation for all concierge staff. </li><li>Assist with ongoing training to ensure all contractors and vendors are properly signed in/out of the building, and that applicable Certificates of Insurance (COIs) for contractors, moving companies, and delivery companies are received and filed appropriately. </li><li>Ensure that resident service standards are consistently met or exceeded and that a high level of service is maintained at all times. </li><li>Maintain the resident database in BuildingLink, ensuring information is accurate and up to date. </li><li>Participate in a variety of meetings and cross-departmental work groups to coordinate activities, communicate issues, obtain approvals, resolve problems, and remain informed of new developments, requirements, policies, and regulatory guidelines. </li><li>Assist with the coordination and execution of resident maintenance requests and provide follow-up as needed. </li><li>Ensure residents are consistently and promptly informed of neighborhood events and activities. This includes compiling and updating information on residential elevators. </li><li>Oversee residents' "while away" requests, including services such as plant watering, unit wellness checks, and weekly mailings. Ensure all requests are </li></ul> <p>documented in BuildingLink and monitored. Confirm mailings go out as scheduled and copies of receipts are filed in the courier binder.</p> <ul> <li>Ensure inventory and timely ordering of office supplies, resident recreational supplies, and fitness center supplies according to set standards. </li><li>Help establish and maintain positive relationships with retail tenants. </li><li>Assist the General Manager and Facilities Manager in sending out communications and notifications to residents and staff, as needed. </li><li>Support the General Manager in documenting and ensuring proper follow-up on all incident reports. </li><li>Assist the General Manager in enforcing the Condominium Rules and Regulations in accordance with the Governing Documents. </li><li>Perform or assist with operations as needed to maintain workflow and meet deadlines. Notify management of unusual equipment or operational issues, and the need for additional materials or supplies. </li><li>Ensure all safety protocols are followed while performing duties. </li><li>Perform other related tasks or projects as assigned by supervisors and provide cross-departmental support when possible. </li></ul> <p>Essential Attributes:</p> <ul> <li>Leads by example. </li><li>Demonstrates team spirit and contributes positive energy among colleagues. </li><li>Practices and adheres to FirstService Residential Global Service Standards. </li><li>Anticipates and meets residents' needs with a focus on satisfaction. </li><li>Prioritizes, organizes, and follows up on tasks in a timely manner. </li><li>Maintains confidentiality regarding all resident information and data. </li><li>Displays integrity and professionalism in all interactions with residents, guests, team members, and others. </li><li>Remains calm and clear-headed in emergencies and high-pressure situations. </li><li>Handles multiple responsibilities accurately within given timeframes. </li><li>Provides timely and accurate information to residents courteously. </li><li>Exhibits patience, tact, understanding, and resourcefulness in handling resident requests. </li><li>Works collaboratively with concierge, valet, door staff, maintenance, and custodial teams to ensure smooth operations at the Front of House, including the loading dock, package room, resident conference room, massage room, and fitness center. </li><li>Anticipates, analyzes, and resolves challenges using sound judgment. </li><li>Presents a professional image with confidence and leadership. </li><li>Works independently with initiative and ownership of responsibilities. </li><li>Keeps management informed of issues and actions taken </li></ul> <p>Physical Requirements / Working Environment:</p> <p>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ul> <li>Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary. </li><li>Must be able to sit and stand for extended periods of time. </li><li>Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business. </li><li>Must have finger dexterity for typing/using a keyboard. </li><li>Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas. </li><li>Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates. </li><li>Capable of working extended hours, to include evenings, weekends and holidays as necessary. </li><li>This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting. </li><li>Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills. </li><li>Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns. </li><li>Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties. </li></ul> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.</p> <p>What We Offer:</p> <p>As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.</p> <p>Compensation:</p> <p>$38.00 - $42.00 hourly</p> <p>Disclaimer Statement:</p> <p>The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.</p> <p>Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.</p> <p>Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.</p> <p>Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.</p> <p>Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</p>