<p>Reports to: IT Director</p> <p>FLSA: Exempt</p> <p>JOB SUMMARY:</p> <p>Leads strategic IT initiatives across a broad range of technologies, supporting users in a Hybrid AD environment with a planned migration to Entra AD. Proactively identifies enterprise-wide opportunities for improvement, drives automation, and implements innovative solutions to enhance efficiency, security, and user experience. Manages and resolves complex IT incidents, problems, and requests via phone, email, and ServiceDesk, communicating solutions effectively to technical and nontechnical stakeholders. Partners with the IT Director to shape IT strategy, leveraging Microsoft 365, Entra AD, Intune, Ninja One, and Freshservice to optimize business processes and system performance.</p> <p>REQUIREMENTS AND QUALIFICATIONS:</p> <p>Core Duties / Responsibilities</p> <ul> <li>Strategic Planning & Continuous Improvement: Analyze enterprise IT systems and business processes to identify inefficiencies, proposing and implementing technology-driven solutions (e.g., automation, system integrations) to enhance productivity and align with organizational goals. </li><li>Microsoft 365 & Security Management: Administer and secure Microsoft 365 environments (Exchange Online, Teams, SharePoint), configuring security features like Conditional Access, Data Loss Prevention (DLP), and Microsoft Defender to ensure compliance and protect sensitive data. </li><li>Entra AD Migration & Administration: Lead technical aspects of the Hybrid AD to Entra AD migration, including user provisioning, group policy management, and integration with Intune for endpoint management. </li><li>Endpoint Management with Intune and Ninja One: Deploy and manage Intune policies for Windows 10/11, Mac OS, ensuring compliance, patch management, and seamless endpoint experiences across 300 users. </li><li>Automation & Process Optimization: Develop automation workflows using PowerShell, Freshservice automation, and Microsoft Graph API to streamline IT operations (e.g., user onboarding, ticket resolution, system monitoring) and improve service delivery. </li><li>Business Process Improvement: Collaborate with departments to map business processes, identify bottlenecks, and implement solutions using Freshservice integrations, Power Automate, or other tools to enhance operational efficiency. </li><li>Incident & Problem Management: Conduct root cause analysis for incidents, perform trend analysis for recurring issues, and implement proactive solutions to minimize disruptions, logging all work in Freshservice. </li><li>Security & Compliance: Support and enhance security systems, including endpoint security, O365 Defender, firewalls, and vulnerability scanning, ensuring robust protection and compliance with corporate policies. </li><li>Collaboration Solutions: Troubleshoot and optimize Microsoft Teams, SharePoint, and associated file storage, managing data classification and retention policies to support collaboration and compliance. </li><li>Policy & Documentation: Contribute to creating and maintaining IT policies, procedures, SOPs, and knowledge base articles to ensure consistency and scalability. </li><li>Proactive Monitoring & Reporting: Monitor system performance and security using Freshservice analytics and Microsoft Defender, providing status reports and recommendations to the IT Director to prevent issues. </li><li>Change Management: Participate in ITIL-style change management processes, ensuring changes are planned, tested, and documented effectively. </li><li>Mentorship & Team Collaboration: Guide the Desktop Administrator in adopting automation and enterprise tools, fostering a culture of innovation and proactivity within the IT team. </li><li>Professional Development: Stay current with emerging technologies (e.g., cloud management, automation) through educational opportunities, professional networks, and industry publications. </li><li>Organizational Contribution: Accept ownership of new and diverse requests, exploring opportunities to add value through innovative solutions and strategic initiatives. </li></ul> <p>Education / Experience:</p> <ul> <li>Required; Technology certifications, 4-8 years of experience in technology support with a focus on Microsoft 365 and Azure AD/Entra AD, or Degree in related field, or a combination. </li><li>Preferred; Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Security Administrator, ITIL Foundation, A+, Server+, Network+, Security+, or AWS/Azure certifications. </li><li>Appreciated; PingCastle, CIS-CSAT, Microsoft Secure Score, Checkpoint Harmony, Sentinel One, Ninja One, Mac, and other security tools. </li></ul> <p>Knowledge / Skills / Abilities:</p> <p>Technical Expertise:</p> <ul> <li>Expertise in Microsoft 365 administration and security (e.g., Conditional Access, DLP, Defender). </li><li>Hands-on experience with Entra AD configuration and migration from Hybrid AD. </li><li>Proficiency in Microsoft Intune for endpoint management and compliance. </li><li>Strong PowerShell scripting skills and experience with Freshservice automation or Microsoft Graph API. </li><li>Advanced understanding of server operating systems, cloud tenant management, and protocols (e.g., TCP/IP, DNS, DHCP). </li><li>Business Process Improvement: Familiarity with process mapping and optimization methodologies (e.g., Lean, Six Sigma) to enhance operational efficiency. </li><li>Problem-Solving: Strong analytical skills with a proactive approach to identifying and resolving complex server, network, and system issues before they escalate. </li><li>Communication: Excellent interpersonal skills to communicate empathetically with users, present strategic recommendations to leadership, and foster team cohesion. </li><li>Teamwork: Ability to mentor junior team members and collaborate effectively in a small IT team. </li><li>Enterprise Technology: Broad knowledge of desktop operating systems (Windows 10/11, Mac OS), mobile device management, and typical enterprise environments. </li><li>Dedicated to JHL Constructors core values of Integrity, Passion, Commitment, Performance. </li><li>Strong attention to detail. </li><li>Effective organization skills. </li><li>Demonstrates resilience in challenging situations. </li><li>Prioritizes safety. </li><li>Shows adaptability to changing circumstances. </li><li>Engages in interactive communication. </li><li>Proficient in project management. </li><li>Capable problem solver. </li></ul> <p>TOTAL COMPENSATION:</p> <p>We offer competitive benefits including medical, dental, vision, short-term and long-term disability insurance, life insurance, vacation, sick days, holidays a 401(k)-retirement plan with a match and fringe benefits.</p> <p>TRAVEL:</p> <p>Required as necessary to assist with jobsite technology. Time spent: office 90%, jobsites 10%</p> <p>DISCLAIMER:</p> <p>This job description is a summary and not meant to cover or include all tasks, duties, or responsibilities that the employee may be required to perform. These duties/responsibilities may change at any time with or without notice.</p> <p>EEO STATEMENT:</p> <p>JHL Constructors is an EEO Employer, and we do not discriminate on the basis of race, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, marital status or veteran status.</p>